Audio upload declined for being unplayable, but worked fine when reuploaded

Hey there!

I had two audio assets get taken down, with the following messages:

Your media “RetroVision & Martin - Flash” was blocked from being uploaded to the Roblox site. You have been refunded the upload fee of R$ 350. The reason your media was blocked is:

Unfortunately, we are not able to play this audio file, even after opening it with VLC. Please re-encode your file and try uploading it again.

Your media “Horses to Water” was blocked from being uploaded to the Roblox site. You have been refunded the upload fee of R$ 350. The reason your media was blocked is:

Unfortunately, we are not able to play this audio file, even after opening it with VLC. Please re-encode your file and try uploading it again.

(lol the roblox system still uses the R$ format)

Despite the messages, I could play the sounds both online and in-file.
You can see the audios work below, in respective order to messages:


When re-uploaded later, they don’t get moderated and still work just fine.

Not sure if this happened to anybody else, or if the bug was temporary, but it happened.
Thanks for reading :slight_smile:


EDIT 1: I should probably note this has happened a couple times in the past as well.

EDIT 2: The links from both the original/failed audio and the newer/successful audio are below.
Old Links: https://www.roblox.com/library/5172698334 , https://www.roblox.com/library/5172697248
New Links: https://www.roblox.com/library/5203619863 , https://www.roblox.com/library/5203613167

5 Likes

You should probably add links to the original and reuploaded assets on the site.

3 Likes

@chessebuilderman You mentioned my internet connection, which could be a possibility; my internet speed usually ranges from around 0.02 MBPS to 20 MBPS (I’m paying for 100, ATT needs to step up lol)\

@buildthomas :ok_hand:

3 Likes

Can attest to this phenomenon.

I uploaded two different copies of the same track under different encoding configurations, and both of them had failed. I re-encoded another copy of the track with the same configurations as the first upload, and voila, it goes through. I am using Adobe Audition to export OGG.

I felt as though I had wasted precious time that could have been better spent implementing the music than simply fumbling with the upload itself.

I know others within the community who have also run into this same situation.

Fail/Success
https://www.roblox.com/catalog/5252643107 https://www.roblox.com/library/5252698276

If need be, I can upload the file here for examination.

3 Likes

This has been occurring for months on my end too. Every audio I upload has a near 50/50 chance of getting declined “because VLC can’t open it” even though I test/listen to all my audios multiple times and they work fine before uploading. I export and edit all my audios through the same method using audacity, saving as a .ogg and it’s weird that we basically flip a coin when it comes to uploading audios and having them go through successfully nowadays.

Maybe it’s a problem on the moderation teams end? Just putting ideas out there.

2 Likes

Thanks for the report! We’ve filed this internally and we’ll follow up here when we have an update for you.

3 Likes

Apologies for the confusion with this feature, but it is functioning as intended. Note from the engineer: Second round of uploads were not exact copies of the first files, and moderators were then able to approve it. If you have any further bug reports, please create a new topic for us to review.

1 Like

Update: This keeps happening, and today it caused some issues.
While working on an important update in Studio, I uploaded some audio with the new bulk audio uploader.

A few minutes later, my Studio randomly ended the session and gave me the “could not connect error,” followed by a hard crash.

When I went to the site, I was greeted with this:

I cannot believe I lost progress over some moderator having a broken audio. Why is it that my account gets deactivated for this?

6 Likes

Don’t take it too personal in this case, they are probably trying to tell you to change the audio file a bit so it can be uploaded.

You are using ogg files right? They have a high chance of corruption during upload.

Internet speed has almost nothing to do with this I have a 1Gb connection using Ethernet files still got corrupted.

No. MP3 only. It plays on my end just fine.

This topic was automatically closed after 3 days. New replies are no longer allowed.