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[amg1p]

I’m not sure if this counts as a bug, but recently my account was terminated for “account theft”. I tried to appeal through the Roblox support website, but every time i sumbit a ticket, I receive this message every time : “Your account status is in connection to Roblox’s anti-cheat detections” which doesn’t related to my terminated reason

After receiving this message, I get completely ignored by Roblox support .

Expected behavior

• remove that message when moderator Note is not about cheating

A private message is associated with this bug report

[raskolibov (Yavuz)]

There’s already a bug report about Roblox Support rejecting appeals based on anti-cheat detection:

Roblox Appeals unhelpful in Asset Support

Hello, The following issue is occurring when I send an appeal on any item ID via the support module. It states that my “account status is in connection to Roblox’s anti-cheat detections.” This is also happening to a few friends of mine, namely being ryan_theskyisRED and Skyflu9152. I haven’t played a Roblox game on this account in the past two months… neither have I used a modded client. Either way, My friend ryan_theskyisRED is only trying to appeal his account since he’s terminated while onl…

In your case, based on the thread you created in the Help and Feedback category, it looks like your account was terminated partly due to account theft, as well as receiving free Robux or being involved in suspicious activity like receiving Robux from compromised accounts. That would be considered a policy violation:

Falsely terminated - roblox support refuse support

Issue: my roblox user is tuinejakituibihackac and on June 21 2025 I won a 2,220 Robux giveaway (5x 444 Robux each) through private server on discord . After 5 days I received 1554 Robux after tax without any issues. However, 2 days later my account was terminated with the message: “Your account has been deleted for violating the Terms of Use for account theft.” [image] image from giveaway host : [image] ( there was 4 more but i didn’t saved it ) what i tried : I appealed …

The account in the other report was terminated due to repeated DMCA strikes. Roblox likely sends automated, fixed responses to everyone regardless of the situation, which causes confusion — this is probably the actual bug. However, in both cases, the termination reasons seem valid.

Also, if you could explain the free Robux and account theft issue a bit more clearly, that would probably help a lot.

[rjeeqwwda (RotasianLamboya)]

Neither of those terminations are valid.

The account theft one? Robux came from a Discord private server giveaway, completely legit. No account access, no stolen items, nothing.

The DMCA one? False reports stacked from alts. Roblox didn’t bother reviewing it, just hit terminate and sent the usual copy-paste message.

Calling either of those justified just shows you don’t know the full story or you’re twisting the truth.

[amg1p]

I received Robux from a completely legit giveaway. I didn’t have anyone’s account credentials or do anything about like access to someone account , all I did was change the price of my private server and then received the Robux. And for that, I got banned for account theft? How is that supposed to count as theft?
And what more should I explain about the free Robux ?