I have appealed many times through the automatic appeal system regarding classic clothing, and these assets have never been restored despite my appeal being accepted. Up until now, this has not been such a big problem because in such cases I would write to the Appeal Team and after a few days someone would help me by restoring the asset, but unfortunately the Appeal Team has stopped being helpful for some time now and they rarely reply or reply off-topic. Here is an example:
The appeal was accepted but this asset will not be restored anyway (because it never was).
I am reporting this as a bug because if this system allows appeals regarding classic clothes, then it should also restore them when the appeal is accepted, and it does not do that.
When a shirt/.pants (2D clothing asset) is deleted, the ID given in the deletion message always has the last 3 digits different than the ID of the clothing. For example, for the first example given above, the image ID is 15120686152 but the ID of the clothing that uses this image is 15120686183. For the second case, the image ID is 12698624383 but the ID of the clothing that uses the image is 12698624409 (always the last 3 digits are different). Appealing in this way for classic clothes makes no sense and the clothes are never restored, because this process only restores the image and does not restore the classic clothes in the catalog, so it is useless in case of appealing for classic clothes. Fixing this would make the Appeal Team receive fewer messages and maybe then be more helpful to those who need help from them.
Expected behavior
Since the automatic appeal system allows appeals for deleted classic clothing, I expect these assets to be restored after a positive appeal (like it is the case with UGC accessories), but this has never happened. The ability to appeal in this way would be useful, faster and would reduce the number of messages sent to the Appeal Team.
The issue here is your image (texture) on the 2D clothing is being removed rather than the clothing itself, and the system thinks itās just a standalone image, hence only restoring the image and not the clothing which itās a dependency of. Might be a complicated fix, but hopefully this explanation makes sense to you and engineers.
You are right, when a shirt/.pants (2D clothing asset) is deleted, the ID given in the deletion message always has the last 3 digits different than the ID of the clothing in the catalog, as you mentioned.
For example, for the first example given above, the image ID is 15120686152 but the ID of the clothing that has this image is 15120686183 and the link to the clothing is š»š Halloween Overalls - Roblox.
For the second case, the image ID is 12698624383 but the ID of the clothing that has the image is 12698624409 (always the last 3 digits are different), and the link is ąø ^ā¢ļ»ā¢^ąø Kawaii Cat Black Overalls - Roblox.
What is the point of restoring only the image if the clothing in the catalog is still deleted? Appealing in this way for classic clothes makes no sense and the clothes are never restored. Fixing this would make the Appeal Team receive fewer messages and maybe then be more helpful to those who need help from them because the Appeal Team has not been helping me at all for some time and it is frustrating when what I create is destroyed so quickly but the other way around it does not work anymore and you can not count on help when the moderation makes such mistakes.
Currently, you cannot submit appeals for 99% of deleted classic clothing through the automatic appeal process. For some classic shirts that were automatically wiped due to a āTrademark Violation,ā there was an appeal option available, but this is only used in rare cases. Therefore, itās possible for them to implement this more broadly.
However, as it stands, the process doesnāt make much sense. Even though the clothing itself is deleted, you can only submit an appeal for the image, and if itās accepted, the classic clothing itself isnāt restored, despite the fact that the image is the only dependency for that clothing and is approved. There are no other details, other than the image, that moderators need to review or approve for rule violations in classic clothing.
I hope this issue gets resolved as soon as possible, as it was one of the reasons I moved away from the classic clothing sector. I had to rely on an appeal process with a restoration time of several days for item types that are constantly prone to being deleted, and in the long run, itās frustrating.
I 100% agree with what you wrote and even yesterday I wrote something similar in my group wall. Classic 2D clothes give me more frustration than joy due to moderation and thatās why I abandoned this sector in favor of creating UGC accessories. But I still canāt accept that my work is being destroyed in such a ridiculous way (one of the removed assets was a top seller - black overalls with a cute cat image were removed for discrimination!) and that in such situations I donāt get any help because the Appeal Team has stopped being helpful for some time. After all, if this was fixed and classic clothes were restored in the automatic appeal process, the Appeat Team would be less flooded with appeals regarding classic clothes and would probably be more helpful. As you wrote, classic clothes are being removed because of this image, so a positive consideration of the appeal regarding this image and not restoring the clothes sounds like nonsense.
This is supposedly discriminatory content according to Roblox moderation, I canāt even imagine how a bot saw such content in this and itās frustrating that in such situations you canāt count on help.
I know this threadās a bit old, but this issue is still super frustrating. Iāve been dealing with it since 2023 on some of my clothing uploads. The process is soooo bad, you have to appeal just to get the asset ID restored first, and then you have to contact Roblox support separately to get the actual shirt or pants back. That part alone can take days, weeks, or even a month, only to eventually get a response like, āYeah, weāll restore itā¦ now wait a few more days/weeks lol!ā
Honestly, they really need to tone down whatever AI theyāve got flagging clothing. A whitelist system for clothing thatās already been reviewed and restored would make a lot of sense, so we donāt keep going through this same loop over and over.
Im facing the same issue , contacted roblox for over a month for them to say now they cant do anything since its been a month my 2d clothing was deleted despite it being appealed and told to me that it will get restored
Yeah, Iāve got one Iāve been trying to get restored too, and that 30-day deadline is creeping up fast. Roblox support really isnāt great, but Iām still holding out hope theyāll finally fix this problem. But man, Itās honestly wild that a company as massive as Roblox still struggles with something as basic as proper support, but here we are lol. Wishing you luck too, hopefully we both get some good news related to this soon.
exactly , its such a huge issue and they cant even try to reassure that they are working on fixing it or acknowledging it , my forum also got locked , but no assurance yet , the emails are responding like bots as usual dragging the issue under a rug , i had my 2 best sellings get moderated falsely , got appealed and still isnt being restored , and when i point out the issue this is the response
mine has been past 30 days , i emailed them like so many times pointing out that the issue is still there despite them saying they will restore the asset in 3 business days , not that they respond very quickly , getting a email back after 7 days , refusing to even acknowledge there is an issue and give back a bot response of saying it will get restored in 3 business days , FOR GODS SAKE THE ISSUE IS THAT ITS NOT BEING RESTORED IN 3 BUSINESS DAYS
