Automatic Text Capture not capturing anything

Reproduction Steps
This bug only seems to be specific to Blox Fruits. It does not happen when I enable the same feature on other games.
Enabling Automatic Text Capture through this page doesn’t do anything: Roblox

Expected Behavior
Enabling Automatic Text Capture should start logging translation entries within 1-2 minutes in this page: Roblox

However, it’s already been enabled for 3 days and there’s no data captured yet. When I enabled it on our testing place (same game under a different id), it worked right away.

Actual Behavior
Nothing gets logged. Re-enabling the setting doesn’t work either.

3 days ago we ran a bot to clear all translation entries from our game, since there was a 500+ pages of junk values and we wanted to properly translate the rest of the game. Could possibly be related to that.

https://img.guildedcdn.com/ContentMedia/f03043d0ddb7dc097626b3017e3a9da6-Full.webp

Issue Area: Roblox Website
Page URL: Roblox
Impact: High
Frequency: Constantly

4 Likes

Thanks for the report. We filed a ticket internally and we’ll come back to you with updates.

1 Like

It actually started capturing text 3 days after I made this post, however, at a very slow rate. Not sure how long it’s gonna take to finish capturing all the text, our game has a lot of players so it should actually be capturing text faster.

As for now, the issue should be resolved. I set the topic to close, if you encounter any other issues make sure to make a new post on forum and thank you for the patience! Have a great day!

1 Like

Hello,
Not sure if the fix is already live, but some of the strings still remain uncaptured 12 hours after your reply. If the use persists after this topic is closed, I’ll be making a new post. Thanks for the update!

This topic was automatically closed after 7 days. New replies are no longer allowed.