For the past few years on the Roblox platform, I’ve occasionally experienced temporary freezing on my web browser and in some severe cases, my entire PC, that lasts from a few seconds to a few minutes at most and it’s the result of the prolonged usage of doing avatar related changes on the Roblox website. The first few times I have experienced this, I have always thought that it would be addressed soon as I considered it somewhat of a severe, easily noticeable minor issue but no… the freezing behavior has pretty much existed the same way for a long time but not forever. I mean, I certainly don’t remember the avatar page freezing in the old days. I decided to report it today because I did some cosplay outfit shopping and experienced the freezing phenomena a lot which got on my nerves, it was the last straw.
What’s frustrating is I do not know of the exact conditions or reproduction steps to replicate the behavior that I am experiencing; and I’m no computer scientist or software engineer which makes it even harder for me to understand the cause of the behavior I am experiencing. However, I can say that doing what I do may result in the freezing behavior.
Here are actions that may result in my web browser freezing a few seconds to minutes:
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Equipping/Unequipping items on the avatar page.
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Creating/Deleting/Renaming/Updating/Equipping/Unequipping saved character creations (“outfits” in old roblox terminology) on the avatar page.
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Viewing lots of avatar items on their respected pages consecutively or at the same time in 3D view.
It’s important to note three things which is that:
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I do not experience the freezing pheneomena each and every single time I do an avatar related change or use the 3D viewing feature - it just often happens, not always.
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The freeze duration is not constant, it fluctuates. The impact on my device (web browser freezing/entire PC freezing) also fluctuates as well.
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I’m not so sure on this one as I haven’t tried this many times to verify, so, take it with a grain of salt, but caching my web browser, clearing my cookies, restarting my web browser process seems to be a short-lived workaround to the issue. When done, it’ll allow me to experience the intended behavior for a short period. After viewing a few items, the behavior will begin again.
Some POC videos of the described issue: Freezing POC - Google Drive.
If this behavior is intended, apologies for the bug report but I would appreciate some information as to why the freezing phenomena occurs as a developer lacking knowledge in CS, software engineering and such fields.
Web Browser & System Info:
Web Browser: Microsoft Edge
Version 125.0.2535.92 (Official build) (64-bit)
System Information:
CPU: 11th Gen Intel(R) Core™ i7-11800H @ 2.30GHz
Memory: 16.0 GB
GPU: NVIDIA GeForce RTX 3050 Ti Laptop GPU
Expected behavior
I expect seamless - delay lacking (about/almost instant), avatar page usage and 3D view usage.
