Avatar Service Down & Game Crashes After 5 seconds

Bug Reports Studio Bugs
#1

Very recently (within the last hour or so) - Roblox’s avatar service is down, and games will completely freeze after about 5 seconds - or when you respawn. There’s no repo steps, as this seems to be a bug that happens 100% of the time currently. Everyone’s avatars, including my own, are rendered as the default Noob. This occurs in-game, on the website, and inside of Studio.

Visual aids:

Pilfering Pirates (Experience)

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image1919×1012 236 KB

Avatar Editor (Website)

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image1362×728 99.8 KB

System Information:

Ryzen 5 3600
Radeon 5600 XT
16GB G.Skill Ripjaws Memory

Expected behavior

Avatars should load their appearance, as determined by the player or the developer.
The avatar editor should also work.

10 Likes
Roblox Client Completly stops working after Byfron
#2

The Avatar Service Disruption started not to long ago and is coincidental timeing with the Anti-Cheat rolling out. The Roblox app crashing is something I’ve experienced all week and is very annoying as well I know a ton of other people has reported the same issue

#3

I have a similar issue using avatar service in my game. I get an HTTP 503 error

#4

Experiencing this issue across my games, players can load in (we have autocharacterload disabled), but loading in their character with :LoadCharacter completely breaks the game.

#5

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image1920×1080 220 KB

Same situation here, avatar service is down at this moment (HTTP error 503).

#6

Our team is currently working on resolving the Avatar issues. We’ll keep you updated on our progress.

SrWildernessXplorer

5 Likes
#8

It’s really broke now. I cannot save my place to the cloud in studio. I’m getting a HTTP 404 error, endpoint not found and a bunch of HTML stuff.

#9

Hi All,

Our team has resolved this issue, Avatars should now be loading in game.

SrWildernessXplorer

3 Likes
#10

Still getting the issue with the avatar editor.

#11

Hi SaturianNightmare,

It looks like the Avatar API still has a 0.8% error rate, our team is continuing to work on resolving this issue.

SrWildernessXplorer

4 Likes
#12

Hi All,

We’ve resolved this issue. The Avatar API should now be working normally.

SrWildernessXplorer

4 Likes