Avatar Try-On is Broken and Isn't Displaying

Reproduction Steps

I’m using Chrome, I haven’t tested on other web-browsers, but the try on feature does not display any item.

Expected Behavior

Viewing “Try On” used to display the item on players avatars.

Actual Behavior

“Try On” does not load any character.

Issue Area: Roblox Website
Page URL: https://www.roblox.com/catalog/4962552589/Banana-Suit Alien Carrying You Costume - Roblox
Impact: High
Frequency: Constantly
Date First Experienced: 2023-02-03 14:02:00 (-08:00)
Date Last Experienced: 2023-02-08 00:02:00 (-08:00)


this has been happening to me for over two weeks now, and with every item i’ve attempted to use the feature on.

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The same, I’m using Firefox and for two weeks I can’t try any items on my avatar because the preview doesn’t load.

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Thanks for the report! We are aware of this issue and we’ll follow up when we have an update for you.

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Thanks for letting us know about the issue! This should be resolved now. Please feel free to reach out if it comes up again!

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hi, the issue persists for me. the avatar try on feature hasn’t been loading properly for months now