Avatars - Grey Heads

Bug Reports Engine Bugs
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#1

Within my experience, Twilight Daycare, player and NPC heads are missing their assigned skin tone and are grey. This issue is not a result of anything we have published, this is happening in our live game and in old versions of the game that have been untouched for some time. This issue began last night GMT, afternoon PT time and is persisting.

This is happening both in live game, and in a separate version of the game in Studio.

If it helps, the BrickColor of the Head is correct (tan for my character) but still renders as gray

Affected Game:

System Information:
Windows 11
Intel(R) Core™ i5-10300H CPU @ 2.50GHz
16 GB RAM
Intel(R) UHD Graphics

Files:

skintonee
skintonee1259×760 81.6 KB

skintone
skintone829×1006 71.3 KB

Expected behavior

Avatar will display correct skintones

1 Like
#2

The change that was causing this issue has just been reverted. Please check if the issue still remains! Also, if you have any info for how loading character appearance or changing body part color that is specific to your experience, feel free to reach out in PM. It will be very helpful for internal debugging purposes

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#3

Hey! Thank you so much for this, all seems to be working! As for any any game-specific loading of body parts, I will ask our engineer about this and get back to you. Thank you again, really appreciate the help!