Avon Resorts: Staff Handbook

Bulletin Board
#1

Introduction

In this handbook, we will be going over everything to do with staffing at Avon Resorts. If you are wanting to become a staff member or are already a staff member, this is the place for you.

Do not want to read the entire handbook? Read only the section you want to:

Head to the summary section for a summary of the key sections in this guide.

If you have a specific concern and the category it lies in was not listed above, below are some other relevant topics for Avon Resorts.

If you have a concern which is not covered here, you can contact a member of the senior staff team via our group wall, our communications server or directly in game (if appropriate).

Important links:

Rules

We have a list of rules and guidelines you must follow at all times while interacting with our games and our group.

Please read our rules here.

If you find someone breaking the rules, you should report them to senior staff. See the rule breakers section below.

Code of Conduct

As a staff member at Avon Resorts, you represent our resort, and yourself as a whole. Here, at Avon Resorts, we have the highest expectations and very little space for violations. While working with us, on shift or not, you will respect everyone, whether that is guests, or fellow staff members. You are human, just like everyone else, and everyone deserves the same respect as you. You will also not cause problems in any other servers or businesses by performing the following following: raiding, trolling, exploiting (this is not a full list). We will absolutely do not tolerate rank abusing or staff members leaking information. If you are caught leaking information, you will immediately be demoted from your job and banned from working with us ever again.

Become a Staff Member

  • First off, you must join our Roblox group so we are able to change your rank.
  • Next, you need to apply in our application centre. You have as many tries as you need. (application link)
  • Lastly, you are required to join a training session in the training centre. Read our training schedule here.

Joining our Communications Server

To join our communications server (also known as Dizzy/Discard), you need to follow the next steps. You need to be 13+ to join.

I am under 13 years of age.

Unfortunately, due to your age, you cannot join our communications server. If, at anytime, you wish to contact a senior staff member, you can do so by posting on our group wall. When appropriate, you can also talk to them in game.

I am 13 years of age or over.

Under our Roblox group title, there is a purple and white icon. Press that and you will be prompted to join our communications server.

image
image993Ă—444 108 KB

Once in our communications server, you must link your Roblox account so we know who you are. Do this by saying -verify YOUR_ROBLOX_USERNAME in our verification channel. There is more information about this process in our communications server.

To report a rule breaker, please open a ticket in #create_a_ticket. You will be put in a private channel with our senior staff representatives.

It is easier to contact our senior staff members in our communications server. For this reason, we advise you join it. If you cannot, we understand that not everyone can.

Rule Breakers

Dealing with Rule Breakers

If a guest or staff member is breaking our rules, as a staff member, you should try to resolve the situation.

If you encounter an exploiter (someone using hacks or abusing bugs/glitches), you must report them immediately to an SHR. You can do so in our communications server, or by posting a report on the group wall.

If you encounter a troller (someone being aggressive), you should give them a maximum of three warnings. Use this format: Warning NUMBER | USERNAME | REASON (example: “Warning 1 | AvonResorts | Trolling”). Only warn them once per violation. Once the troller has three warnings, contact a HR+. You can do so in our communications server, or by posting a report on the group wall.

If you need to report someone, you should do so via our group wall or communications server.

Reporting on the Group Wall

To report someone via Roblox, head over to our group page and scroll down to where it says “Wall”.

If you are ranked trainee or below, you will be unable to follow these next steps. If you are 13+, you can follow the reporting on our communications server section.

Now you are on our group wall, you should make a post. Here is an example post:
image

Make sure to start your post with “report” so it can be easily identified. Also, include the player’s username (not display name) and a reason for the report. Our staff will review your report as soon as possible.

Reporting on our Communications Server

For faster response times and easier conversation, you may report want to report on our communications server instead. Remember, you must be 13+ to join.

Once in you are in our communications server, head over to #create_a_ticket and select “Report a User”, then select “Report a Player”, a finally select a reason. A member of our support team will arrive shortly to deal with your report.

You must state the player’s username (not display name) and the reason for your report. You should also upload images and/or videos for evidence.

General Practices

This section will go over how staff should generally behave. We will also go over how to work in your department.

All Staff

Practices

As soon as you start working, you must put on your uniform. There are different uniforms for LR, MR and HR+. Select the one which fits your rank.

When working at Avon Resorts, we strongly encourage you to use grammar. However, this is not enforced.

When interacting with guests, you must be polite and respectful. Good manners is important.

If another staff member is confused, you should help them out. You could suggest that they should read this guide.

Greetings

When first talking to a guest, you should greet them with a greeting.

A greeting should consist of the following:

  • “Welcome” or another similar word, such as “Hi” or “Hello”. This makes your greeting courtesy.
  • Your name (not your real name). Let the guest know what to call you!
  • What you are offering. If you are working the reception, you should ask them if they would like a room. If you are working the bar, you should ask them if they would like a refreshment.

Greetings are an important part of your role.

Security Officers

View this section.

This section regards all security officers. If you are not a security officer, you may still read this section.

Overview

The role of a security officer is to protect Avon Resorts from unruly guests. You will be given cuffs as soon as you join.

Cuffs

You should only use your cuffs when a guest has three, or more, warnings. Once the guest is cuffed, you can call a HR+ to remove them from the hotel.

Any abuse of cuffs will result in a demotion.

Granting Rooms

Because of your rank, you will be able to check in and check out guests. Head over to a computer in the reception area and click on the screen. You can then enter the guest’s name and select the room they desire.

Only check in and/or check out guests if they request it.

Receptionists

View this section.

This section regards all receptionists. If you are not a receptionist, you may still read this section.

Overview

The role of a receptionist is to greet our guests on arrival and departure. You should be ready to check in and check out the guests.

Granting Rooms

Because of your rank, you will be able to check in and check out guests. Head over to a computer in the reception area and click on the screen. You can then enter the guest’s name and select the room they desire.

Only check in and/or check out guests if they request it.

Baristas

View this section.

This section regards all baristas. If you are not a barista, you may still read this section.

Overview

The role of a barista is to serve our guests any refreshments they request.

Making Drinks

[Coming Soon]

Making Food

[Coming Soon]

Giving Refreshment

[Coming Soon]

Ranks

SHR (Super High Ranks)

Executive Team

Founders and owners of Avon Resorts.

Presidential Team

These members are in charge of the overall running of Avon Resorts. They will be involved in every major decision made.

Board of Directors

These members oversee the running of Avon Resorts. Each director will be personally involved in the running of a department at Avon Resorts.

HR (High Ranks)

Public Relations Officer

Members in charge of all allies and partners. You may see these members representing Avon Resorts in other groups and/or servers.

Chief Supervisor

These members supervise all activity at Avon Resorts.

General Manager

These members manage and oversee all departments and members at Avon Resorts.

Service Manager

These members manage and oversee all services at Avon Resorts.

MR (Middle Ranks)

Assistant Manager

These members assist in the management of Avon Resorts.

Senior Supervisor

An advanced supervisor.

Supervisor

These members oversee all departments and lower ranked members.

Service Leader

These members are in charge of leading and overseeing services at Avon Resorts.

Shift Leader

These members are in charge of leading and overseeing shifts at Avon Resorts.

LR (Low Ranks)

Lead Security Officer

A highly experienced security officer.
Can be obtained by attending three training sessions.

Lead Receptionist

A highly experienced receptionist.
Can be obtained by attending three training sessions.

Lead Barista

A highly experienced barista.
Can be obtained by attending three training sessions.

Senior Security Officer

An advanced security officer.
Can be obtained by attending two training sessions.

Senior Receptionist

An advanced receptionist.
Can be obtained by attending two training sessions.

Senior Barista

An advanced barista.
Can be obtained by attending two training sessions.

Junior Security Officer

A basic security officer.
Can be obtained by attending one training session.

Junior Receptionist

A basic receptionist.
Can be obtained by attending one training session.

Junior Barista

A basic barista.
Can be obtained by attending one training session.

Trainee

An untrained staff member.
Can be obtained by passing the trainee application in our application centre.

NR (No Ranks)

Allied Representative

Members who are advertising a partnership between Avon Resorts and another organisation.
Can be obtained by applying for a partnership in our communications server.

Noted Guest

Members who hold value to Avon Resorts. These members helped make Avon Resorts what it is today!

Hotel Guest

Regular group members.
Can be obtained by joining our group.

Guest

Non-group members.

Permissions

Staff members at Avon Resorts posses varying degrees of permissions. Permissions are granted with your rank. In this guide, we will only be going over basic permissions for each rank group.

The below permissions stack (so if you are a MR, you will also be granted LR permissions).

SHR

  • Can fully moderate members.
  • Can host promotional shifts.

HR

  • Can host a training sessions.
  • Can host general shifts.
  • Can partially moderate lower ranked members.

MR

  • Can train LRs.
  • Can warn lower ranked members.

LR

  • Can access relevant tools to do with their rank.
  • Can also post on the group wall (except trainee).

NR

  • No permissions regarding working at Avon Resorts.

Promotions

In this guide, we will only cover LR (low rank) and MR (middle rank) promotions.

If you want to be promoted swiftly, here are some tips:

  • Stay professional.
  • Use grammar.
  • Remain active.

Please do not ask for promotions.

LR Promotions

LRs can be promoted by attending training sessions. Each time you pass a training, you will be promoted. This is capped at the lead position of whichever department you are representing. This is the maximum LR role you can gain.

MR Promotions

MRs can be promoted through constant professionalism and dedication. You must also be active. MR promotions are decided by our SHR (super high rank) team. They will assess your capabilities, and, if you meet the criteria, they will promote you accordingly.

MRs can also be promoted through applications. We advise you to join our communications server to access these applications, when they are open.

Another way for MRs to be promoted is by attending shifts hosted by our SHR team. These shifts will be announced by on the group shout and in our communications server.

Punishments

If you violate our rules, you may be banned from our games.

If you violate our code of conduct, you may be suspended or demoted.

You can appeal the above actions, only if you have not been told you cannot.

Moderators can, and may, take moderation action against you without warning or reason. Please ensure you observe all of our rules and the code of conduct at all times.

Appeals

Depending on the moderation action, you may be granted a maximum of one appeal. See more information below.

Appealable actions:

  • Bans.
  • Demotions.
  • Suspensions.

Creating an Appeal

To create an appeal, you must join our communications server and link your Roblox account. If you are unable to join our communications server, we cannot assist you.

Next, you must create an appeals ticket in #create_a_ticket. You should write a few paragraphs explaining why the moderation action should be reverted.

Reviewing Your Appeal

Please allow up to five days for our appeals team to fully assess your appeal. Do not contact senior staff over your appeal status. You will be notified as soon as the appeals team as come to a decision.

If you appeal has been accepted, the moderation action will be reversed.

If your appeal has been declined, you will be unable to appeal again. Our appeals team ensures that they review all information available, both provided by you and our moderators. We advise you to accept the result and move on. Our appeals team will always have a valid reason if they choose to decline.

Summary

There was a lot of information in the guide. It is okay if you did not take everything in. Our best advice to learning the ropes is to get stuck in.

Section Summaries

They key sections in this guide have been summarised below.

Rules and Code of Conduct

You must follow all of our rules and code of conduct at all times. If you fail to do so, you risk being moderated.

Communications Server

If you are 13+, you can find the link to our communications server on our group page.

Rule Breakers

If someone breaks our rules, you should give them a warning. If they continue, keep giving them warnings. Once they reach three warnings, contact a HR+.

General Practices

You must always treat guests with respect. You should also greet guests with your greeting. You should also try your best to help out our guests.

Promotions

LRs can be promoted by attending trainings. MRs can be promoted through professionalism and dedication, applications and promotional shifts.

Punishments and Appeals

If you violate our rules and/or code of conduct, you may be moderated. You are granted one appeal. Appeals must be conducted in our communications server.

Thank You

Thank you for reading the Avon Resorts staff handbook. We appreciate the time you have dedicated to us.

3 Likes