My old account, jacoblilia1, was banned due to “undisputed charges”. Except the only problem was it wasn’t my billing apartment. Someone else gave me a Roblox gift card using a credit card and then canceled the purchase without telling me. How is this allowed? Anyone can just ban people’s accounts by giving them a gift card that they don’t pay for?
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You should go through roblox support. I don’t think anyone here can help you.
Good luck.
They keep sending me automatic messages without reading my story or answering any questions.
Yes.
Roblox contacted the card owner and told them that you bought a gift card using their credit card.
Did you make this purchase?
If the card owner said No, your account is deleted, and the card owner will be refunded.
When the card owner cancelled the purchase, Roblox thought you stole that credit card’s information and used it to purchase a gift card, without the card owner’s permission. As a result, they deleted your account for unauthorized charges.
To get it back, the card owner must contact Roblox saying that they cancelled the purchase by mistake and they’d like to re-make the purchase and open the account (Though it’s not guaranteed to re-open your account if they did so)
Use this as a lesson for the future. Never use anyone’s credit card, even if it was your best friend, because with the click of a button, they can delete your account. Never trust anyone nowadays.
You should be happy that this wasn’t applied to your main account. If it was, your account is gone forever.
It was my main account… Is there a way to find whose billing department it was? It is probably too late since it has been like 3 years.
Appeals can only be done within 30 days, usually undisputed charges only last for 6 months.
-in terms of moderation, if you were terminated in this case, it cannot be reviewed regardless if it was positive or negative. It truly sucks.
Appeals can be done within thousands of years.
Dewwy5280 got his account terminated on October 2023 and he appealed his account on July 2024 and got it back.
It’s not late. You still can appeal and get it back.
I’m not sure what billing department means. Sorry 
A billing department is whatever company a person/family uses to pay their bills.