A red error icon displays and the current bans fail to load. There are hundreds of users banned through the Ban API and I have used this page without issue before.
Chrome 135 and Edge 135 on Windows 11
Expected behavior
I expect the page to load, showing the bans.
Page URL: https://create.roblox.com/dashboard/creations/experiences/2682938349/moderation/bans
Probably an issue on your end - page is working fine for me.
Not necessarily on my end but perhaps as it relates to my game. Either way, its a bug with the page.
Perhaps too many bans? I’m joking - it’s a pretty big game you’ve got there.
Can you check network logs using Ctrl + Shift + I and attach any red text you see? This will help engineers debug.
Hi @Fm_Trick!
Would you be able to open up the Developer Tools in Chrome, go to the Network tab, and let me know if there are any errored messages there?
If there are, could you click on the red text and let me know which Request URL, Request Method, and Status Code show up under the Header tab? Could you also let me know if there is a response message under the Response tab as well?
Thank you so much, and sorry for the troubles!
Hi, I’m seeing four network errors when failing to load the page.
Request URL:
https://apis.roblox.com/user/cloud/v2/universes/2682938349/user-restrictions?maxPageSize=10&pageToken=
Request Method:
GET
Status Code:
504 Gateway Timeout
Response:
{“errors”:[{“code”:0,“message”:“upstream request timeout”}]}
Request URL:
https://apis.roblox.com/commerce/v1/experiences/2682938349/configuration
Request Method:
GET
Status Code:
500 Internal Server Error
Response:
{
“errorMessage”: “An unexpected error has occurred.”,
“failureReason”: “internalError”,
“merchantPurchaseError”: null
}
Request URL:
https://apis.roblox.com/rights-management-api/rights/v1/accounts/current?associated_entity_type=RobloxUser&associated_entity_id=
Request Method:
GET
Status Code:
404 Not Found
Response:
{“message”:“Not Found”}
Request URL:
https://apis.roblox.com/rights-management-api/rights/v1/accounts/current?associated_entity_type=RobloxUser&associated_entity_id=
Request Method:
GET
Status Code:
404 Not Found
Response:
{“message”:“Not Found”}
Hope this helps!
Perfect! I’ll take it back with the team and keep you posted on any updates.
Thank you for your cooperation and patience!
Hi @Fm_Trick,
The team is aware of the issue and is investigating the problem. Unfortunately, there is no estimate to when the root cause may be fixed as the issue involves a complicated internal process that may require some time to work through.
As for the red banner not showing any message, a fix should be released for that some time soon in order to not cause any further confusion.
I’m going to close this ticket for now—we apologize for any inconveniences occurring from this issue!
