Hi, around July last year I rebranded my UGC store and changed the name of my group. I had uploaded over 1500 assets to this group and at the time my group already had a verified badge.
I lost the badge after changing the group name, but I thought it would come back after some time since I was still meeting all the requirements according to the verified badge guidelines. However, when I contacted support, they told me that since my group was already verified, I could not get the verified badge back unless I reverted to the old name.
It’s been a while since I’ve had this rebranding, and I have so many assets in my group that it’s hard to abandon the group.
If the whole point of verified badges is to make it easier to identify and discover popular and authentic profiles, I hope Roblox can help me keep them even if the group name or username changes, as long as the ownership remains with the same person.
Thank you for reading this long post!