I am asking for help here as of recently Roblox support hasn’t been responding to me. I’ve been trying to get 2FA Authy removed from my account since I got a new phone and haven’t been able to recover the codes saved. I do not have backup codes.
I still have full access to my account via quick log in, every time I contact rovlox to get it removed they ask me to verify I intended to send the message and then not answer me afterward. What do I do? I’m stuck. Please help !
How long have they been ghosting you for?
About 3+ weeks. I’ve sent multiple emails.
I would recommend trying to open another ticket.
On another note, I am pretty sure Roblox Support has been having high traffic for the past week or so.
I received this 2 hours ago from Roblox support:
This is an automatic reply to notify you that your ticket is still in our queue and we are working to assist you as soon as possible. Due to high volume, current response times are expected to be longer than normal. Please rest assured that our team will be following up to you as soon as possible. Your patience and understanding are truly appreciated!
I never got that automatic message, and I have kept opening new tickets for weeks too. I recently opened a ticket and was asked something different yet now the aren’t responding to me either.
Update; This is still ongoing. No responses.
None of my tickets sent to roblox were fixed btw.
Your ticket is in a queue and get’s handeled eventually but this might just close your tickets or delay their responses by a lot
Best you can do is wait for now. They always responded to my tickets and the only exception was when opening multiplie tickets for the same thing which caused them to close it
Since you still got full access, i wouldn’t say it is a critical issue. I guess wait until they will respond which is normally within 24 hours but could be delayed to a few days or weeks
Worst case scenario can also be months
They now say they cannot "We’re sorry but we’re unable to provide you with any further information or response regarding this inquiry.
We encourage you to review the previous information sent to you as we have provided you with all that we can at this time."
IM LEGIT LOGGED INTO MY ACCOUNT???
Im sorry but I have no idea what to do now.
Roblox Support hits me with this exact thing almost every time I send in a ticket, about various things. So frustrating!
Have you gotten any updates from Roblox?