Belmond Hotels | Staff Rules and Guidelines

Belmond Hotels Staff Rules and Guidelines:

Staff Rules:

  1. Everyone will get every job the same way through application/trainings. Medium and High Ranks are not applicable. They are earned, never sold, traded or granted to friends.

  2. Do not keep on asking for promotions. MRs are earned based on work ethics, activity and availability. HRs are based on need and they are a team decision.

  3. Staff can work down, but not up (Excluding the security rank). If you are a receptionist, you may work the reasturant or housekeeping in the event there are several receptionists.

  4. Suites are only given to members in the suite lane.

Admin Abuse:

  1. Do not use M unnecessarily. M is used only for important guest announcements. Communicate only important things with fellow staff members with PM.

  2. Do not TP or Bring HR unless it is critical. PM them if you need them instead.

  3. Profanity, handcuff abuse or other obvious major admin abuse will result in immediate removal of rank instead of suspension and without a re-hiring opportunity. Unintentional and minor admin abuse (Such use of M, TP of wrong person, etc) will result in a warning. 3 warnings lead to suspension.

If you want to be promoted you need to work hard, be an active staff member, attend all sessions, and show that you are dedicated. Promotions are not given to lazy staff members. Do not ask for a promotion as that lowers your chances of getting promoted here at Belmond Hotels.