Riverfront Resorts Training Guide
Host Guide:
Before doing announcements, do slock Late.
Tip: If any text cuts off, use the “h” command and add a ‘-‘ at the start and ‘ ’ at the end. Example: “h -example for cutting off. ”
M We will begin shortly
SM Staff Members Make a line at door
SM Trainees Make a Line at door
M Greetings! Welcome to Riverfont Resort Trainings! I am your host, (Name), joined by my co host/staff members. I will now present to you the rules and information about this session.
SM Before we begin, we will perform a grammatical test. Your job is to edit the statement given so it is grammatically correct; this includes proper punctuation.
PM nonadmins hello welcome to riverfront resorts how may i help u on the splendid day
M Splendid! We will now move on to rules & information.
SM I | All members in the group that are Trainee or higher are required to use proper typography (grammar & punctuation) on all RIverfont. A lack of grammar can result in you being fired, demoted or suspended.
SM II | Everybody on our grounds are required to respect others, above or under their rank. Disrespecting anybody in any form will result in consequences.
SM III | Any form of cheating during this session will result in you failing and being fired. We’re looking for professional and fair staff, not cheaters.
SM IV | While on Riverfront grounds, all ranks must follow all rules set for them. This also includes ROBLOX’s Terms of Service.
SM V | If you happen to pass, you will be ranked up to your next rank. When you pass, do not leave the server. We will rank you, and this takes some time to do.
M We will now explain how this training session will be directed.
SM I | You are to resplat your Trainer at all times.
SM II | You will go through III different courses: trivia,troller and exploit test.
SM III | Along the process of the training session, you will be evaluated upon typography, speed, and the quality of your training. If you get up to III spelling mistakes or V minor spelling mistakes, you will fail.
M TrainERS Please head to your stations
M TrainEES Plase stay on lines
M TrainEES may now head to their stations
M With all that out of the way, the training session may now begin! The Riverfront team wishes everyone good luck!
Once the session is over, do unslock
Training Guides:
Reception:
STS on wall.
Welcome to Reception training! In this section, you will learn how to manage the check-in system, how to greet customers, and how to handle rule violators. Please keep questions for the end.
We will start with managing the check-in & out system.
To begin, click on the computer in front of you.
Once you click the screen you should see a utorial read through it carefuly
After going through the tutorial, you will see III buttons: check in, room availability, and check out.
To check somebody in, click the “check in” button, enter the start of their username, and wait until it auto-fills. Then, select a room type according to the lane they’re in. Do not give premium suites to those in the standard line.
Checking somebody out is similar to checking in; click “check out”, enter their username, then click confirm.
When serving guests, please have a greeting ready for when you serve them. A greeting resembles the grammatical test we took at the start, except now with proper typography.
Please note: This is only a training so simple roleplay. For example: “-checks in-“ or “-checks out-“
We will now move on how to deal with trollers and any types of rule violators.
As you should know, we have several set rules for both guests & staff to follow. Some players don’t follow the rules on purpose, these people usually being referred to as “trollers”.
When somebody breaks a rule, you warn them for that reason. If somebody would be trolling about wanting to “EAT RATS”, you would warn them for trolling and/or caps abusing (warning template: “Warning Number | Reason”).
When somebody hits III warnings, you must get a MR (middle rank) or higher to kick them from the server.
If they rejoin and hit III warnings again, they get kicked once more. If they rejoin again and continue to troll, you are to get an HR/SR (high rank/super high rank) to ban them.
Helpers may now go do the trivia/troll/exploit test.
See Trivia at bottom
Café:
Welcome to Café training! In this section of your training, you will learn how to operate in our café. Please keep questions for the end.
To give customers/helpers drinks or ice cream, hit ‘H’ on your keyboard or tap the GUI at the top of your screen if you’re on tablet or ph—on(e).
In this case for training, you will only have to click the screen in front of you, choose the type of food/drink that was requested and hand it to your helper.
In a real case at the resort, you will soon have a built in recipe guide to make food and drinks. This is in development and will be released soon.
Helpers may now go do the drink order test.
See Trivia at bottom
Security
Welcome to Security training! In this section of your training, you will learn how to keep the resort stafe.
We will start with the rules.
I | You ar eto not abuse your Tazer and Handcuffs
II | If you see a violator handcuff them if they run away taze them
II | Trollers only get III warnings and exploiters get none
III |If caught hinting for a promotion you will be demoted
IV | If you abuse your tools you will be demoted
Any Questions?
Okay lets move on to the next section!
We will now move on how to deal with trollers and any types of rule violators.
As you should know, we have several set rules for both guests & staff to follow. Some players don’t follow the rules on purpose, these people usually being referred to as “trollers”.
When somebody breaks a rule, you warn them for that reason. If somebody would be trolling about wanting to “EAT RATS”, you would warn them for trolling and/or caps abusing (warning template: “Warning Number | Reason”).
When somebody hits III warnings, you must get a MR (middle rank) or higher to kick them from the server.
If they rejoin and hit III warnings again, they get kicked once more. If they rejoin again and continue to troll, you are to get an HR/SR (high rank/super high rank) to ban them.
All exploiters will get no wranings and you must take a screen shot an/or video aand send it to a HR/SR to perm ban them.
We will Now move on to your training. My Helpers will be helping me.
I will begin with your trivia/troller/explouter test choose one
See Trivia Below
Note: Triva is for all Sections and is to be used through PM
I) Who is the owner of Riverfront ?
II) What should you do when encountering a troller?
III) Are you ever allowed to ask for promotions as any rank?
IV) What should you be doing as a staff member?
V) What should you NOT be doing as a staff member?
Make up 2 more questions if you want.
Updated 3/20/20