RANK INFORMATION
1 | Hotel Guest: This user has just joined the group and is eligible to interview/apply for a job.
2 | Rewards Member: This is given to people who are part of our rewards program, likely an affiliate or a former staff.
3 | Trainee: This is the rank given to those who have passed their interview/application and they are now eligible to go to a training.
LOW RANK
4 | Catering Staff: Tasked with catering to customers’ needs and serving food at the buffet.
5 | Security Guard: Protect the hotel from trollers/exploiters.
6 | Housekeeper: Provide information about the hotel & clean guest’s rooms.
7 | Receptionist: Give rooms out to guests
MIDDLE RANKS
ALL RANKS ARE EARNED AND NOT ASKED FOR.
8 | Head of Guest Services: In charge of all guest service-related concerns, should be helping out where needed.
9 | Head of Reception: In charge of the receptionists, should be helping around the hotel when needed.
10 | Assistant Management: Receives admin in the training center, and is able to help with hosting trainings. Should supervise at the hotel when they are there.
Expectations of an Assistant Management:
- You will be able to review applications, you should read them daily.
- You should use grammar & set a good example at all times
- You have admin in the training center, please use it wisely or you will be demoted
HIGH RANKS
11 | Developer & Graphic Design: Builders hired by the Vice and Chairman.
12 | General Manager: First HR rank, in charge of reviewing applications, hosting trainings, and ensuring everything is running smoothly.
13 | General Counsel: In charge of all internal and external affairs regarding Best Western.
14 | Vice-Chairman: Vice of Best Western.
15 | Chairman: Owner of Best Western.
EXPECTATIONS OF AN HR
In addition to the opportunity of being an HR, we hold a high expectation.
1 | You should always be reading and processing applications.
2 | You should host at least 2 trainings a week.
3 | Post trainings on the trello board.
4 | Do not cancel trainings once posted, instead, ask another HR to host or an Assistant Manager.
5 | Do not hold random gatherings & meetings without reasoning.
6 | You represent the group, ensure you are representing it well.
Not following these rules could result in a termination from your position.