Without any recent update to Blox Fruits, our mobile players are now regularly experiencing a bug where their games freeze up while playing our experience. To the best of our knowledge, this issue is mobile only and the first reports were posted 1/27 - 1/29. I would ask for an engineer to investigate and fix the issue. Video evidence attached below.
Issue Area: Engine Issue Type: Freezing Impact: High Frequency: Often Date First Experienced: 2023-01-27 00:01:00 (-04:00) Date Last Experienced: 2023-02-08 00:02:00 (-04:00) A private message is associated with this bug report
I’ve seen similar behavior before, it was related to memory pressure issues where the game basically runs out of RAM. Since the OP mentioned that no changes were made to their game since the last update, it’s possible some unknown memory leak is happening now? The only other thing that may be useful is to get some CPU load readings from your players. Since this happens a lot, at least you will be able easily duplicate this and see if the CPU load gets maxed out and then the game crashes or if the CPU load is fine and the game just hangs like in the my videos posted here.
This happens in every game that includes high memory / parts. This effects devices with higher then 17FPS. Affects computers with higher then 34 FPS (Without a core layout)
All you really have to is wait until your FPS goes down since theirs none when your game is frozen. In order to fix this you have to find methods to keep your scripts from taking too much memory ingame. The faster your scripts are to is the more laggier your game is, I suggest trying to make the shortest script you can within your games.
When dealing with group games, that can be very difficult as literally any object in the workspace can have a running script on it. When dealing with multiple coders and developers, it can be a very challenging task to locate that problem script.
I’ve seen similar issues happen when testing my own game, but it doesn’t just happen to mobile devices, it happens everywhere.
I have temporarily disabled a script that loads audio to the player, and that seems to have fixed the issue for me, and there are way less crashes. Does stopping long audio (like music, ambient soundtracks, etc.) fix the issue? Keep in mind that the audio I was using was loaded on the server.
Hi @mygame43 ,
Is this issue still happening for you? If so, would you be able to share a placefile, a log or a microprofiler capture of the freeze with us, please? That would help us reproduce or narrow down the issue on our end, please.
