Hosting Flights
Hello! This handbook is to be used at all times while at Cancun International. This will give you a complete and advanced understanding on how to host and work during a flight. It is required that you refer to this at all times.
Table of Contents
- Pre-Flight
- Briefing
- Set-up
- Boarding -taxi
- Cruising
- Landing
- Destination
- De-brief
Pre - Flight
The first step to hosting a flight is announcing it and getting it prepared. Here are all the steps on Pre - Flight.
- Announce the flight on both the discord and group shout. (Follow the template on the discord)
- You must have staff joining time, boarding time, and departure time on the announcement.
- Send a sign-up sheet in “flight sign up” on the discord.
- Prepare the staff for the flight by giving them a briefing announcement in the briefing channel. This will tell them who needs to attend.
- Arrive at the airport 30 minutes EXACTLY before server opening time.
- Have a proper set message set with all airport information (lounge and services) and flight information.
If you have any questions on this section DM a Flight Host+.
Briefing
The briefing is the most important part of the flight as it deals with telling each staff member where they need to be and what they need to do.
- Call staff to the staff room
- Give information about the flight (flight number, location, any other important information).
- Assign staff to their proper role and make adjustments if needed.
- As a requirement, ALL STAFF are required to be in uniform including the host. STAFF IS NOT ALLOWED TO LEAVE STAFF ROOM UNTIL UNIFORM IS ON!
- Take questions/concerns from staff if needed.
- Dismiss staff, make sure staff reach their positions.
Any questions on this section should be directed to an HR+
Set-up
This section deals with setting up equipment and the plane itself. This is a time when all staff must get to their areas and prepare to work.
- Make sure to spawn the plane 5 minutes before opening time.
- Make sure to get all services ready and available to passengers (amenities, gate agent, lounge)
- You need to update the gate board by putting information in it, such as flight code and boarding time, etc. You can do this by clicking the control panel by each gate.
- Make sure to unlock the server on time or you may be striked.
- You need to play music via annas killer playlist on the discord. If you don’t then you might get in trouble.
- Get the ground crew to park the equipment such as stairs in the correct place. Get all the SUV’s lined up at the lounge gate ONLY. Buses are not to be used unless allowed.
- Make sure everything is lined up and that the plane is spawned. If you need a code check our archives channel on discord. The plane should be parked perfectly and should have all Cabin Crew officers onboard. All Flight Deck personnel must be in their correct place. The last step for set-up is being in the correct place when the server opens. Ground Crew should be checking the plane and ready in the SUV outside the lounge.
Any questions on this section should be directed to an SHR.
Boarding and Taxi
This is when the passengers have gotten on-board and are done at the lounges and cafes.
- Start boarding on time.
- Gather the cabin crew to greet the passengers. One should be at the bottom of the AirStairs and one should be inside the entrance of the plane. After all, classes have boarded make sure to get back into your seat on-board and serve pre-flight drinks to Investors and First Class.
- Update the gate board.
- Update setmessage.
- Board investors and first class by making an announcement saying “Now Boarding all Premium Classes.”
- Serve pre-flight drinks to the investors and first-class passengers.
- Board economy by saying “Now boarding economy passengers!”.
- Perform a cabin check by making sure all passengers are sitting in the correct place and that the plane is in good condition.
- Make the safety announcement.
- Start pushback on time.
- Taxi to the runway while making all ATC requests.
- Take off on time.
Any questions on this may be directed to any of our HR team members.
Cruising
During this time passengers get to relax and have fun in the cabin.
- Tell the cabin crew to begin handing out menus and serving.
- Make sure the cabin crew serves their assigned class.
- Let passengers use the lavatory if one is on board.
- Make sure all passengers are served.
- Send HR’s and Ground Crew to set up the destination for landing.
- Announce landing and make sure everybody gets seated.
Any questions may be directed to our HR team.
Landing
This is a big part of the flight. It’s one of the final steps.
- Make sure all ground services are set-up before landing.
- Announce the landing and welcome them.
- Park at the gate and get everything set up at the gate.
- Deboard the passengers and load them on a bus.
Questions may go to our HR+ team.
Destination
The end of the flight! Basically, when everybody parties.
- Drive passengers on the bus. Investors may be driven on an SUV if available.
- Host an event at the destination.
- Make a thank you announcement.
- Keep staff for the de-briefing.
All questions may go to our SHR team.
De-briefing
The end of the flight for staff members. A summary is provided during this time.
- Point out all the problems and such, punish people if needed.
- Fix problems if needed by re-training people or pointing out how to do better.
- Pay staff if they did really good, then shut down the server.