Body Bundle Thumbnails not Uploading to catalog

For the past 2 days creators that have uploaded body bundles has gotten their body approved into the marketplace, but the thumbnail gets auto moderated or simply doesn’t show up, you can see for yourself here: Catalog Link

This is my broken item: Chibi Doll - Roblox

Another thing i noticed is normally before this happened, on the creator dashboard the image for the package would show up, but as of currently, it does not so I’m assuming the image of the package just isn’t getting uploaded? not entirely sure but it needs to be pointed out

Expected behavior

I expect my bundle’s and other peoples recently uploaded bundle’s thumbnails to actually show up on the catalog

8 Likes

This is affecting multiple creators aswell, not just one ^

2 Likes

Yes, it’s a pain for you, but moderators also need to be transparent about rejections. You never know what you’ll have to do to fix it, even a few words might help!

3 Likes

something to take note, this bug is only for body bundles heads alone seem to be fine however the body bundles thumbnails just don’t even work

1 Like

PLEASE fix this ASAP! I believe that my sales are being negatively impacted by this.

EVERY single one I have uploaded since yesterday has had this bug!!

2 Likes

Thanks for the report. We’ll follow up when we have an update for you.

We have fixed this issue. Please let us know if you are seeing this in any of the bundles. Thank you.