Body shows displaced on website, but not in game

After uploading my monkey body and putting it on sale, I found that when you view it in the avatar page or in 3D in the catalog it appears broken and displaced. Here’s how it should appear:

In game:
image
on website (if viewing in 2D):
image

Here’s what it looks like on website in 3D / Avatar Page:
image
image

I checked for issues in studio with the body I uploaded and all the joints seem to be positioned correctly so I am not sure what’s going on.

Obviously anyone who sees it broken like this isn’t going to buy it which will kill my items momentum.

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Hi Reverse Polarity,

Can you send us the FBX file you imported to Studio to upload this Avatar so we can see if we can spot any issues? Thanks!

Hello. Following up on this issue. Is this still happening?

I have not encountered this since. Thanks!

Thank you. We’re closing this ticket.

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