Bought a t-shirt to put funds in a group and it got put into pending sales

So I bought a 30k Robux shirt in order to put some funds into my group. An hour or two later, I checked the group funds but saw that it didn’t have 21k extra so I bought the shirt again (because this was a few hours later and I thought I didn’t buy the shirt in the first place) but both times the robux didn’t appear in the group funds. Turns out the Robux went into pending sales for some reason, which shouldn’t happen as robux from shirt, pant and t-shirt sales always goes through immediately. Someone else tested this with their group and the Robux went through immediately when they bought a t-shirt rather than going in pending sales.
More info:
This all happened today.
The group is SimplyRemove Clan Headstack Games - Roblox
The shirt is: Red Team Shirt - Roblox
image

22 Likes

Could you attach a link to the group and to the sales item? You should always attach as much information and links to your bug report threads as you can (group link and item link being a no-brainer here)

4 Likes

True, I made the changes

4 Likes

This has been happening for a while now for my group and I found it pretty normal, 9 months to be exact.

5 Likes

Well that shows that that happens to certain groups and doesn’t happen to other groups. One or the other must be wrong, and I think it’s more likely to be that shirt sales shouldn’t go into pending sales, because as far as I know, Roblox haven’t announced any changes to this.

4 Likes

Okay so according to my friend this is actually not a bug but it depends on how much you spend. So I bought a 400 robux shirt and the robux went straight through into funds, but then I bought a 1000 robux shirt and it went into pending sales. It would have been nice if Roblox told us about this.

8 Likes

Now I want to know the limit of robux that doesn’t go into pending sales immediately, it’d be wise for all of us to know this.

Any brave soul want to take one for the team? :stuck_out_tongue:

6 Likes

My friend said that the limit is 399 robux or more but obviously I bought a 400 robux shirt that went through immediately, so I assume this means the limit changes over time (maybe daily). I just tried buying a 500 robux shirt and it went into pending sales, so I guess the limit is around 400-500 robux.

1 Like

When I was doing 16k transaction, nothing was pending so idk what’s the exact algorithm. Maybe it depends on how much robux user has spent in last time (not on product’s amount).

2 Likes

A couple months ago I put 100k robux in my group via a shirt and this did not happen, it went straight into the group funds.

2 Likes

Looks like it’s all over the place, it’s happening to some people and not happening to others. Would love to have an official statement from an admin.

Thank you for noting the issue, we’ve followed up with our engineering team at Roblox. This change is very recent and intentional to help Roblox prevent fraud which gives us enough time to catch the bad guys.

15 Likes

So where did the money go, then? For me personally, everything simply disappeared.

Could you check what your pending funds is at through group admin?

1 Like

Ah, I see. It’s at 43K, I suppose that’s where it went.
image
Wasn’t there when I checked right after I bought the T-shirts.

3 Likes

I’m actually having the same problem.

1 Like

Did you get the robux?

Yeah, you just need to wait the standard 2-3 days for pending sales to go through.

3 Likes

Usually you have to wait a few hours before it goes from pending sales into your group funds, but it varies in most cases. Not sure why.

1 Like

I’ve tried this, and I found the limit to be 999. Above 999=pending, below and at goes through instantly.

3 Likes