Bought video thumbnail, paid 500 robux twice, got no video thumbnail.

I was trying to upload a video thumbnail for my game on Thumbnails / Experience Detail Page.
What happened was: I paid once with a working link, had 500 robux deducted and I got a “Unknown Error”.
Then it happened again, another 500 robux gone, and maybe it was my error, but after refreshing I still don’t have my video thumbnail.

I want my 1000 robux back or 500 robux back + working video thumbnail on my game page.

Page URL: https://create.roblox.com/dashboard/creations/experiences/6268803418/places/18500105193/thumbnails

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Update: I have reached support with a request to refund me my 1000k robux. After a couple of days I got my robux back. Looks like this feature is very broken, still deducting robux (even if temporarily) and no reason why video thumbnail failed to be added.