Introduction
Welcome to the Brew’d Training Guide. This document has been produced by the SHR Team to allow for professional and organized sessions. If you have any questions or concerns related to the content below, please do not hesitate to ask one of us.
Session Formats
Group Shout Formats
[
TRAINING!] A training will be hosted by at EST. Why not join for the chance of a possible promotion?
[TRAINING!] The current training has now been locked. Why not come on down to the restaurant and enjoy a ?
[TRAINING!] The EST training has now concluded. Congratulations to all the passers! Why not come on down to the restaurant and enjoy a ?
Discord Shout Formats
Please run !announce within the training center for your session to be announced.
Session Preparation
- The host shall be in game no later than 20 minutes before the session is scheduled to begin.*
- The host shall post the format to the group shout and run the slash command in order to announce that a session is happening.*
Once in game please run !unslock
Session Beginning
Host pastes the following messages using :h
{HOST} Permission To Speak is now denied. We will begin in the next 5 minutes.
Host and Co-Host pastes the following messages using :m
{HOST} Salutations, everyone! Welcome to today’s training at {TIME} {AM/PM} EST! I am your Host, {NAME}, and this is my Co-Host, {NAME}!
{HOST} I | Grammar. During this session, you are required to use grammar. Lack of grammar will result in a failure, this rule applies for your entire presence within all Brewd’ establishments.
{HOST} II | Respect. In all Brewd’ related facilities, you are expected to respect staff, and guests at all times.
{HOST} III | Behavior. We expect staff to remain on their best behavior throughout their time at Brewd’. Contending with higher ranks can lead to consequences.
{HOST} IV | Trolling. Trolling in any of Brewd’ establishments will result in a dismissal from the session and a possible demotion.
{HOST} V | Cheating. During this session, cheating is prohibited and will result in instant dismissal from the session.
{HOST} At this time, we expect everyone to listen to the following rules we will provide. If you choose to fool around, it will result in an instant dismissal from the training session.
Host must check to make sure everyone is situated and in the right spots
{HOST} Everyone has arrived at their stations! Trainers may now begin. Good luck!
Section 1; Ordering
Trainer states the following messages using the chat
{TRAINER} Greetings, everyone! I am your trainer, {NAME}, and I will be here to train and assist you guys throughout this session.
{TRAINER} To begin our first section, I will be going over some information to help you succeed when making an order for a customer.
{TRAINER} In this section of Greetings and Ordering you will receive a maximum of II/III points.
{TRAINER} After I provide the information, there will be a time where you can ask questions. With that in mind please hold off all questions/comments until the end.
{TRAINER} To start off, when a customer comes up to you, you must provide a greeting. There are many different examples for greetings, however if you are stuck, here is an example.
{TRAINER} “Welcome to Brewd’! My name is, {NAME}, and I will be serving you today. What can I get for you?”
{TRAINER} Once my helpers approach you, you’re also required to state your intro to begin.
{TRAINER} My helpers will be asking you for II items. The requested items are to be prepared by you once they have finished ordering.
{TRAINER} If you are unsure on how to prepare an item, please check the ‘Recipe Guide’ GUI which is located on the left side of your screen.
{TRAINER} To grab a cup, just tap the cup and then it should appear in your inventory. If you are having any trouble, please notify your helper.
{TRAINER} When making a drink, have the cup in your hand and hold the prompt shown from the machine. This way it will be detected and it will add it into the cup.
{TRAINER} When getting a food item, simply walk up to it and hold the prompt so it appears in your inventory.
{TRAINER} Once you have made your helpers items, please bring it back to them and hand it to them using the command; !handto (username).
{TRAINER} Once you have handed them their items, you must state an outro. If you’re unsure of an outro, an example is provided below…
{TRAINER} There is your order! Thank you for coming to Brewd’, and we hope to see you back soon!
{TRAINER} Now, if you have any questions or concerns please state ‘PTS’ and your helper will assist you.
Wait until all questions, if any, have been answered
{TRAINER} Thank you for listening to the first part of the training. You may all begin the first section of this training.
Helpers will state :point award if their trainees pass greetings
Helpers will state :point award if their trainees pass orders
Section 2; Trolling
Trainer states the following messages using the chat
{TRAINER} Congratulations to everyone that passed the ordering round! We will now go onto our final part of the session, the trolling round.
{TRAINER} In this section of Trolling you will receive a maximum of III/III points, including the points from the previous section.
{TRAINER} Every troller that comes to the restaurant will receive III warnings in total.
{TRAINER} A few ways you can provide warnings are: WI | Trolling., WII | Caps abuse., and WIII | Disrespecting staff.
{TRAINER} Each warning that you give MUST be valid. The ones stated aren’t the only reasons to give warnings, there are other various reasons.
{TRAINER} Once you reach lll warnings, you need to notify an MR+, or someone with kick commands to come and kick the troller.
{TRAINER} If a customer is spamming, exploiting, glitching or bypassing, call an HR+ right away without any warnings.
{TRAINER} When there is no MR+ in the game, go to our communications server and ping/report for the appropriate problem.
{TRAINER} In this training, you should simulate the call part. Such as simply saying Calls MR+ or anything close to that.
{TRAINER} If you have any questions you would like to ask, do not hesitate to ask them now.
{TRAINER} Lovely! Helpers may now perform our simulation.
Helpers will now perform the trolling simulation.
Helpers will state :point award if their trainees pass trolling
Session conclusion
Appropriate team states the following messages using the chat
{TRAINER} Brilliant job everyone! I will now hand over to the Host and Co-Host to rank you all, if you have failed you will shortly be dismissed. Please do not leave!
Host and Co-Host will kick those that failed (I/III or less)
{HOST} :kick Unfortunately, you have failed this training. Please refer to the group shouts for future training. You can always try again next time! Good luck.
Host and Co-Host will kick those that passed and ranked (II/III or more)
{HOST} :kick Congratulations, you have been passed and ranked! Please refer to the point system for future promotions. Good luck.
- Now that all of your Trainees have been dismissed accordingly, let’s conclude the session. The Host will be responsible for logging all of the staff that attended their session.*
- Once your training has ended, gather everyone around the lines for the photo. All members of your shift must be in the photo if they are to be logged, your tags must be relevant to Brewd’. For example: “#Trainings!”, “#Brewd’!”, “#Brewd’ Trainings!”.*