Broken iPhone App Chat

I have been experiencing an issue where the chat does not appear on iOS app since the update was released. It has been a few weeks and it still doesn’t load. Please see the attached gif for an idea of what the issue is. image

Thank you for your time.

Might be good to elaborate on the post title, it’s quite vague.

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Hi

What version of iPhone do you have?
When did this start happening? It sounds like its been a few weeks?

Mhm, its been a few weeks. I own the iPhone 6s.