Broken Picture Icon when uploading shirt

I have tried 4 times. I tried 3 times on my group (Grey Matter Studios), and I tried once on my profile (ChasingNachos). It won’t work. Whenever I try to upload a shirt, it has a broken picture icon, and when I click the “Try On” button, it won’t show the shirt. I would think that the shirt’s still verifying, but I uploaded one of these shirts yesterday morning. I don’t think it takes that long. There’s nothing inappropriate on the shirt.

When I click upload, it uploads, but it shows the broken picture icon immediately. The file is a png file. I am using Google Chrome.

I don’t create shirts much. All I know is that I uploaded this yesterday, and the broken picture icon showed up.

image

Examples:
https://www.roblox.com/catalog/4219273322/Halloween-Pumpkin-Shirt
https://www.roblox.com/catalog/4227964202/GMS-Shirt
https://www.roblox.com/catalog/4227718381/Halloween-Pumpkin-Shirt-JPG
https://www.roblox.com/catalog/4227662308/GMS-Shirt

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So yesterday was my first time designing clothing in a while. After I finished my clothing I uploaded it to roblox usually when I upload clothing I get something like this: kzNSc7u But today after uploading many pieces of clothing to the site I got this: Screenshot%20(40) I uploaded many pieces of clothing and only a few had the clothing thumbnail:

Here are the links to all the items that had and the ones that didn’t have a thumbnail: White Ioni shirt - Roblox
White Ioni shirt - Roblox

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Yep! That’s almost the same exact case with me. I haven’t uploaded clothes in a long time, and I’m testing right now (my group is coming out with a clothing industry, so I wanted to test it to make sure my uploads upload smoothly). I used to get the first picture you showed me. Now I am getting a broken picture icon.

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A solution I have found is try upload it on the group it has been working for me.

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Thanks! I uploaded it on my group before, and the same issue happened, but I re-uploaded it, and it’s working again!

2 Likes

I’ve been having this same problem too, except the icons are displaying as moderated, despite not being moderated and displaying fine in the 3D preview and in-game. Hopefully this is fixed soon.

All of the clothing in that screenshot isn’t really deleted, it’s just the bug.

8 Likes

Funny, I had the same issue and it’s almost so similar to yours I feel there is a Roblox moderation problem with the icon “Pumpkin” I’m not sure if this is the case because you and I would have had seen a moderator note about it if it wasn’t allowed. But earlier today, (October 12th) I uploaded a shirt with a pumpkin face on it and I’m having the same problems.

1 Like