Well, it’s not a big deal. I play Miner’s Haven myself and I got frustrated by it, but I never messaged you either, so just because you don’t receive complaints doesn’t mean it’s perfect. You asked what the benefit to CAS was; the benefit is simply the ability to easily follow standard control rules.
Many - people - disagree - with you including the people who work at Microsoft who are experts in the field. Those links are what I got when I searched “PS4 dpad menu”.
No, but your game is on their platform. The best practice is to follow the design rules of the system you’re on so people don’t have to get used to new things. The best controls are the ones that can be figured out through intuition, and conforming to the rules of the platform easily allow for that. This is a basic principle of game design. Also, you can use the DPad to navigate the PS4 menu as well… This isn’t something that Microsoft invented.
I think you’re overestimating how much of movement you have to make to reach the DPad… you have to move your thumb one inch. Yeah, very cumbersome. And it’s not like you have to force a user to use a DPad either! You’re still not understanding that the best practice is to just allow both so players can use whatever they’re comfortable with. How can you even argue that, if someone uses a method for menu navigation that LITERALLY EVERYTHING ELSE USES, they should be suddenly be withdrawing all their items!? That’s a good design choice to you??