Can a game be moderated for 'spam'?

Hello Devs,

Our team recently created a FREE UGC game using VoiceChat API. The game has been running without any issues for two days, but suddenly got moderated for “Spam”. I can’t understand how the game itself can be “Spam”. I already tried to appeal to Roblox support. But there’s no follow-up action taken.

Is there any reason for this moderation that you guys can guess?
If there are no problems, how can I make it public again?

PS. I saw many other games using [FREE UGC] on their game name.

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You mean you don’t get any response from the support, right?

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Hello there,

We have forwarded your request for further review. Our team will follow-up with you as soon as possible.

Sincerely,

It’s been two days since I received this reply. I would at least like to know the real reason for the moderation.

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It can take up to 3 weeks to get reply from support :man_shrugging:. No one can help you there with that problem even if we want so, sorry. Just wait and get some patience.

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After 30 days, asset will no longer be subject to review. However, I wonder how the game itself can be “Spam”.

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I’m not interested in getting an answer from Roblox for now, but in discussing the reasons for the moderation.

This is just one of countless FREE UGC experiences. :sob:

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you guys sure u are handing out free ugc if they speak?

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we have already given out 70 copies.

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this may be a long stretch but try contacting support following it up with the proof of screenshots if you haven’t already

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