Hello. My group 1MOTION has been recently stolen and we lost access to it since the hackers changed the owner of the group. It has over 90k members and the games are still active. While it was under a different ownership, it got locked and we didn’t know the reason. My question is that how can we request to unlock it if we are not the current owner of the group? Is it going to be unlocked if Roblox returned to us our ownership? I’m still waiting for Roblox Support’s email if we are going to get our ownership back. Does anyone experienced something similar. Thank you!
FYI: My account was compromised on January 19th and changed the group ownership. I was able to get my account back but not the group. The Rbx support’s last email was on Feb 3rd saying that my case was still under review.
Quite honestly, ROBLOX Support isn’t very helpful when it comes to accounts getting compromised and many issues that may happen when that type of situation plays out.
I know many ROBLOX users who have had similar issues and I, myself, have had this same issue. ROBLOX support will normally say something along the lines of: Them being not able to help due to there being no proof of (something random or unrelated) OR something about a past warning making to where you’re not trustworthy or eligible for ROBLOX support help anymore.
if ROBLOX support isn’t of help, my recommendation would be to maybe try contacting who is now the “owner” of the group and negotiate some way to compromise.