Currently, as of 4/15/2024, I am unable to archive any Decals uploaded before 11/9/2020.
Trying to archive any decals uploaded before this point will always fail, displaying a vague error message saying “Unknown Error, please try again later”. A 500 Internal Server Error will also appear in the browser’s console.
This issue occurs for me on all devices/browsers, and occurs with all browser extensions disabled.
Note that I am still able to restore already-archived Decals that have been uploaded before this point, I just won’t be able to archive them again.
Repro
- Have a Decal asset that you uploaded before 11/9/2020.
- Attempt to archive the Decal on the Creator Dashboard, by clicking the 3 dots over the asset and selecting “Archive”.
- Observe an error message saying “Unknown Error, please try again later”, and a 500 error in the browser’s console. The Decal will not be archived.
Demonstration
Notice how I’m able to successfully archive Decals uploaded after 11/9/2020, but not any Decals uploaded before that point.
Note: The date of 11/9/2020 is just an approximation. I’m not entirely sure on the exact threshold as I do not have any Decals uploaded between 11/15/2020 to 11/9/2020; it just has to be sometime within this timeframe.
As shown in the video, Decals uploaded on 11/16/2020 and after can be archived, but Decals uploaded on 11/8/2020 and before cannot.
Expected behavior
I expect to be able to archive old Decals successfully.
Page URL: https://create.roblox.com/dashboard/creations?activeTab=Decal