Cannot change billing email

Hi, recently I lost access to an old email that was set as my billing email. I was about to change it when I noticed for some reason it was greyed out.
Screenshot 2024-04-15 112129
I have tried looking at the internet for answers, but I can’t find anything about it. Any help is appreciated. (Keep in mind I have deleted all saved payment methods, and noting in “add payment method” is filled out, this also happens at the “buy robux” checkout.)

Many thanks,
Robyn

8 Likes

Contact Roblox support and ask them to help change your billing email.

1 Like

Nope, tried that. They just gave the most generic unhelpful response.

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They have a tendency to do that, afaik there’s not a way for you to change it manually, i think it has to be done by someone working at Roblox. Keep trying.

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Omg this system is so stupid I don’t get why you can’t just change it yourself. Ok I will see if I get anything else.

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Update: Roblox wrote me a generic copy and pasted email. (That didn’t help at all!)

Conclusion: Roblox support sucks.

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this account is literally terminated for calling a kid on voice chat fat, support system did not help me either lol

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No way?? How are you even on the DevForum if your account is terminated??

roblox pls make your support better, it really really really sucks

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it doesnt log u off if u get termed lol

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peak roblox right there…

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this is the absolute top roblox security

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