The issue is not fixed. I’m still getting several reports on it a week.
2 Likes
Thanks for the reports. We have a fix in the pipeline.
5 Likes
Thank you, my group will finally no longer need to celebrate very late Christmas!
3 Likes
Turns out this problem isn’t just for Group logos. It occurs also when trying to upload decals, thumbnails and game icons too.
Edit: I have now been able to upload the group logo
3 Likes
This bug should be fixed now. Let me know if you still encounter it.
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Thank you! 
Nice to finally have a fix to the problem!
1 Like
Can confirm the bug is fixed and I was able to change the logo for my group.
2 Likes
It looks like that this bug has resurfaced as of December 27, 2020. I was attempting to change a group logo from a Christmas-themed logo to a different logo, and it only resulted in an “Unable to update group logo” error.
As I was using a Chromium-based browser, I tried uploading without extensions first, then without ad blockers, and even attempted to try using different browsers (Edge specifically) and the Roblox app on iOS to no avail.
This bug unfortunately seems to have affected all 3 of the groups I hold ownership over as well, rather than just this one particular group.
The other issues in regards to uploading decals/thumbnails/game icons specifically are not present, as I was able to upload decals and change a game icon despite the issues in regards to group logos specifically.
Edit: Still bugged a week later.
4 Likes
This bug has re-appeared.
If you try to change the icon, a message pops up that states “Unable to update group icon.”
I’m not sure what promoted the bug but It’s been happening since December 30th, 2020.
https://gyazo.com/be7b520d8d52cae2b4e9083722e21870
Edit:
Group affected:
https://www.roblox.com/groups/977619/Glazin#!/about
3 Likes
Can confirm, I’m having the same issue trying to update my group icon.
Edit
https://www.roblox.com/groups/8513341/Snow-Storm-Studios#!/about
Thats the group I was having issues with, however it seems to work for me now. I don’t know if my internet was acting up or what-not. Strange.
1 Like
Also can confirm. Trying from my Chrome application on an Omen 15-en000z. I know it’s not wifi related since everything else is fine.
https://www.roblox.com/groups/5560221/Guitar-Central#!/about
1 Like
Also getting the same issue, hope this gets fixed soon.
1 Like
@Jazzyx3 @thunder1222 @Chordily @iiMsitua You folks forgot to add group links, so your comments aren’t actionable for engineers. Would recommend editing them in.
4 Likes
We have identified the issue and are working on a fix.
3 Likes
Just figured out that if you change the owner back to the account that originally created the group, you will be able to update the icon.
Any updates? I still cannot change the group logo as of 1/16/2021.
Thanks again.
1 Like
Still group bugged as of 1/25/2021. I’ve opened a new group and it too was affected by this.
https://www.roblox.com/groups/8994401/Monospaced-Apparel#!/about
1 Like
It looks like this bug has been fixed for me as of 10:28 AM on February 7, 2021. I can finally make it stop snowing in my icon! Thanks everyone.
4 Likes
Please create a new bug report if this starts happening again.