Cannot connect to team create session

Bug Reports Studio Bugs
#1

Issue Type: Connectivity
Impact: High
Frequency: Constantly
Date First Experienced: 2021-03-23 15:03:00 (-04:00)
Date Last Experienced: 2021-03-23 15:03:00 (-04:00)

Reproduction Steps:
Try to join the team create session in question.

Place: Supercharged! (WIP) - Roblox

Error code info from Studio window:
Could not open the place “6343634037” with exception: “Unable to open the place. Please restart your application and try again. If you continue to encounter this error, please contact customer service. Request Status Code: 2 Connection Result: 4 Connection Closed: ReplicatorDisconnect | Disconnected due to authentication failure. Please upgrade to the latest version of Roblox and reconnect”.
Incident ID: 4301587435433763577
If you continue to encounter this error, please report it on the Developer Forum

Expected Behavior:
I’ll be able to join the team create.

Actual Behavior:
I can’t join the team create session in question.

Workaround:

4 Likes
Can't join Team Create
#2

Update: Connecting from my phone’s hotspot lets me join team create sessions, but connecting to my home network does not. There’s no firewall or anything like that (Although there is a double nat). Centurylink internet + Eero pro 6 mesh network.

Update 2: Error from logs appears to be:
2021-03-23T19:42:11.743Z,9.743328,56a0,6 [FLog::Error] Error: Error while joining CloudEdit: Cannot construct player information to send to server

Update 3: Appears to be an issue w/Centurylink/ISPs in general (Not sure why/how).

2 Likes
#3

Thanks for the report! We’ve filed a ticket to our internal database and we’ll follow up when we have an update for you.

5 Likes
#4

It ended up being an error w/my ISP/modem for some reason (Factory resetting the modem fixed it).

5 Likes
#5

No problem. Glad you were able to fix this. We will consider this issue as resolved.

2 Likes
#6