Cannot delete localization files on our game (to get autolocalization working again)

Bug Reports Website Bugs
#1

Our game is not getting localized despite there being quota. We think excess localization entries are causing this from auto-localization capturing leaderboard entries. There’s a ton of excess localized entries from when we had usernames in our entry.

  • We’ve tried deleting the entries manually (too slow, there’s thousands of them, and it doesn’t do anything)
  • Uploading from studio doesn’t do anything
  • Deleting whole langauges doesn’t do anything
  • The clear button doesn’t do anything
  • Sometimes the clear button just says “Something went wrong”

image

image
image1475×305 11.9 KB

What are the other options?

image
image1415×249 33.5 KB

image
image1363×211 24.3 KB

This means our game is almost completely unlocalized, which is very problematic. Please help us! We just want our game to be localized!

Page URL: https://create.roblox.com/dashboard/creations/experiences/2583564222/localization

2 Likes
#2

Thanks for the report! We’ll follow up when we have an update for you.

#3

hey @Quenty, thanks for reporting this issue. We’ve spoke over DM - the frontend bug where the dropdown list wasn’t displaying correctly on the Localization Portal’s Settings tab should be fixed now. We’re also looking into improvements to our automatic text capture system so that errors like this happens much less frequently in the future. In the meantime, thanks for being patient with us :slight_smile:.

#4