I am no longer able to edit my games main place. Game: Worms Royale
I’ve tried reverting to the last good published version, but even that version gives me errors.
I am able to load and edit the baseplate place and a smaller test place from my account, although for every place I load, it is taking several minutes to load. I have also tried editing from multiple computers and have reinstalled Studio and Roblox.
Sometimes the error is slightly different and says that the place is not part of a game.
StudioVersion: 0.398.0.332127
Laster Available Version: 0.398.0.332127
UPDATE: I open the place on an entirely different ISP/network, and it’s working fine with that ISP. This means that it is not a problem with Studio, but is instead a problem within the network, between my local network and Roblox’s ISP connection where the Roblox API’s are. I use Spectrum/Time Warner 300MBs D/24MBs U connection which has been very stable and all other apps/sites are not experiencing any issues from my network.
Is it possible that the issue is with a specific ISP (in my case it is Spectrum/Time Warner where it’s no longer working), maybe an issue with CDN HTTP caching of assets or content filtering being done by the ISP, maybe brought about with the UGC update ?
SOLUTION: As I suspected, my ISP, Spectrum/Time Warner has started to block some of the IP addresses used by ROBLOX API’s. To solve this problem, I installed a VPN. Everything is now working properly. I would recommend adding this information to the ROBLOX network connectivity support pages.
Does the bug happen 100% of the time?
Yes ; however, see update above.
If so, are there steps that reproduce the bug?
Roblox -> Create -> Search: Worms Royale -> Edit.**
Wait for Studio to load the place.**
Where does the bug happen?
Production
What type of platform are you on?
Mac
Which OS and version are you using?
macOS Mojave Version 10.14.6
Is it level-specific? Is it game specific?
It may be game specific. The game was editable last night before the issue started.
Would a screenshot or video help describe it to someone?
See log output below.
When did the bug start happening?
2019-08-20T04:00:00Z
Here is the Output:
15:09:53.086 - DataModel Loading https://assetdelivery.roblox.com/v1/asset/?id=2502327100
15:11:53.131 - Failed loading universe parameters: Failed to fetch universe by id. Request: https://develop.roblox.com/v1/universes/885005900, response: HttpError: TimedoutPlease check your network connection and try again. If the error persists, contact Customer Support
15:11:53.172 - Could not fetch AssetVersionData: HttpError: Timedout (x3)
[15:11:53.172 - Image "https://assetdelivery.roblox.com/v1/asset?id=2556825270" failed to load in "StarterGui.ShopScreen.CurrencyFrame.ImageLabel.Image": Request failed](rbxopenprop://9752%2ERBXda4ec57898c344938166158baae70b56/Image)
15:11:53.173 - Image "https://assetdelivery.roblox.com/v1/asset?id=185544271" failed to load in "Sky.SkyboxBk": Request failed
15:11:53.174 - Image "https://assetdelivery.roblox.com/v1/asset?id=185544367" failed to load in "Sky.SkyboxRt": Request failed
15:11:53.174 - Image "https://assetdelivery.roblox.com/v1/asset?id=185544298" failed to load in "Sky.SkyboxDn": Request failed
15:11:53.174 - Image "https://assetdelivery.roblox.com/v1/asset?id=185544404" failed to load in "Sky.SkyboxUp": Request failed
15:11:53.175 - Image "https://assetdelivery.roblox.com/v1/asset?id=185544349" failed to load in "Sky.SkyboxLf": Request failed
15:11:53.175 - Image "https://assetdelivery.roblox.com/v1/asset?id=185544329" failed to load in "Sky.SkyboxFt": Request failed
15:11:53.176 - Could not fetch AssetVersionData: HttpError: Timedout
[15:11:53.235 - Unhandled promise rejection:](rbxopenscript://www.dummy.com/dummy?scriptGuid=%7B0ac48f41%2D0a17%2D4dd0%2D9637%2D2f6eacb63f30%7D&gst=0#440)
[15:11:53.235 - ](rbxopenscript://www.dummy.com/dummy?scriptGuid=%7B0ac48f41%2D0a17%2D4dd0%2D9637%2D2f6eacb63f30%7D&gst=0#440)
[15:11:53.235 - Failed to request list of all supported languages](rbxopenscript://www.dummy.com/dummy?scriptGuid=%7B0ac48f41%2D0a17%2D4dd0%2D9637%2D2f6eacb63f30%7D&gst=0#440)
[15:11:53.236 - ](rbxopenscript://www.dummy.com/dummy?scriptGuid=%7B0ac48f41%2D0a17%2D4dd0%2D9637%2D2f6eacb63f30%7D&gst=0#440)
[15:11:53.236 - CorePackages.LocalizationTools.Promise:116 function new](rbxopenscript://www.dummy.com/dummy?scriptGuid=%7B0ac48f41%2D0a17%2D4dd0%2D9637%2D2f6eacb63f30%7D&gst=0#440)
[15:11:53.236 - CorePackages.LocalizationTools.Promise:280 function andThen](rbxopenscript://www.dummy.com/dummy?scriptGuid=%7B0ac48f41%2D0a17%2D4dd0%2D9637%2D2f6eacb63f30%7D&gst=0#440)
[15:11:53.236 - CorePackages.LocalizationTools.Main:252 function createLocalizationToolsEnabled](rbxopenscript://www.dummy.com/dummy?scriptGuid=%7B0ac48f41%2D0a17%2D4dd0%2D9637%2D2f6eacb63f30%7D&gst=0#440)
[15:11:53.237 - CorePackages.LocalizationTools.Main:372](rbxopenscript://www.dummy.com/dummy?scriptGuid=%7B0ac48f41%2D0a17%2D4dd0%2D9637%2D2f6eacb63f30%7D&gst=0#440)
[15:11:53.237 - Plugin_MasterPlugin.rbxmx.MasterPlugin.Plugin.main:7](rbxopenscript://www.dummy.com/dummy?scriptGuid=%7B0ac48f41%2D0a17%2D4dd0%2D9637%2D2f6eacb63f30%7D&gst=0#440)
[15:11:53.237 - ](rbxopenscript://www.dummy.com/dummy?scriptGuid=%7B0ac48f41%2D0a17%2D4dd0%2D9637%2D2f6eacb63f30%7D&gst=0#440)
15:12:28.488 - Could not fetch PackageAssetData: HttpError: Timedout
15:12:28.489 - Package Asset data retrieval failed for Asset number: 3439432207
15:12:28.526 - Could not fetch PackageAssetData: HttpError: Timedout
15:12:28.527 - Package Asset data retrieval failed for Asset number: 3472332265 (x2)
15:12:35.672 - Could not fetch PackageAssetData: HttpError: Timedout (x2)
15:12:35.672 - Package Asset data retrieval failed for Asset number: 3448208647
15:12:35.672 - Package Asset data retrieval failed for Asset number: 3439217573
15:12:35.673 - Package Asset data retrieval failed for Asset number: 3448208647
15:12:35.675 - Could not fetch PackageAssetData: HttpError: Timedout
15:12:35.676 - Package Asset data retrieval failed for Asset number: 3439437982
15:12:35.692 - Could not fetch PackageAssetData: HttpError: Timedout
15:12:35.693 - Package Asset data retrieval failed for Asset number: 3439216627 (x