Cannot Open Team Create Instance, Status Code 2

FxllenCode · December 24, 2020, 1:35am

Starting in the last hour, I cannot open the following place ID in studio:

This is extremely frustrating as I’m on a timeline and I cannot open it. It seems to have started happening after studio crashed. Studio crashed, and now I cannot reopen it. Incident ID 1967454300122917947.

It is quite large of a game, and I was converting the mesh to terrain when it crashed. This is impeding my workflow, and I don’t see another option.

This is happening 100% of the time.

Logs & Other Info

https://devforum.roblox.com/t/cannot-open-logs/941788

My User ID:

82738847

This is a team create place.

Started ~20 minutes ago.

Thanks!

ForsakenYal · December 24, 2020, 4:38pm

Experiencing the same issue, different group games can still be opened for me though. (that have team create enabled.) So i think the issue is not with teamcreate itself.

ForsakenYal · December 24, 2020, 4:43pm

Issue is resolved for me. Thanks to whoever at the roblox team fixed it!

FxllenCode · December 24, 2020, 4:44pm

I still cannot open the certain place. What error code were you getting prior to it being solved?

ForsakenYal · December 24, 2020, 4:44pm

I got the same Status Code 2 as you.
For some reason it’s fixed for me now.

Cuyler · December 24, 2020, 6:03pm

It resolved for me shortly after. I would recommend trying the “Shut Down All Servers” option if possible as Team Create counts as a server. If that doesn’t work, the place owner can disable Team Create via the API here: https://develop.roblox.com/docs#!/TeamCreate/patch_v1_universes_universeId_teamcreate

Set the universe id to the universe id of the game and set the request to:
{
“isEnabled”: false
}

Then click “Try it out!”. Once it’s disabled the place owner can try re-enabling it again.

buildthomas · December 24, 2020, 6:05pm

I’m pretty sure hitting the PATCH endpoint is enough, it should shut down the TC server. Shutting down all servers just to get in TC would be infeasible for e.g. production games.

Cuyler · December 24, 2020, 6:09pm

Correct, that’s why I stated “if possible.” Using the API would be preferred but if OP doesn’t own the game then they will have to wait for owner’s response to make an attempt to resolve it. Shutting down all servers at my development place, which had no consequences as it’s private, resolved the issue for me.

FxllenCode · December 24, 2020, 6:15pm

Unfortunately that didn’t solve this issue. I fear that something may have gotten corrupted when it crashed the first time.

Hippie_ofDoom · February 1, 2021, 9:39pm

Thanks for the report! We’ve filed a ticket to our internal database and we’ll follow up when we have an update for you.

Please note that filling a bug report does not guarantee that it will be fixed once triaged.

Hippie_ofDoom · February 24, 2021, 5:42pm

I am in the process of checking over bug reports and following up on some bugs that haven’t received any activity in a while.
Is this issue still occurring or can you confirm that this bug has been resolved?

FxllenCode · February 24, 2021, 5:44pm

I don’t have access to this place anymore, (which doesn’t mean the problem is gone) but it is not affecting me anymore because I can’t access the place.