CANNOT publish updates to game (causing in-game bugs to persist)

Bug Reports Engine Bugs
#1

Reproduction Steps

I have both a testing build and a main build of my game No-Scope Arcade. Whenever I develop my experience, I always do it to the testing build. When I’m ready to drop it, I publish it to the main game, which is what is linked.

I noticed that updates were published to the testing build, but not the main build. This has become an immediate issue because huge bugs exist that I cannot fix for the main branch.

Expected Behavior

I expect that when I use the Publish As feature, it works as intended.

Actual Behavior

Despite Roblox saying the publish is successful, it is not. I have shut down ALL servers many times, and the update is not live.

Workaround

My “workaround” is to open my test build publicly for a temporary amount of time. This workaround is very weak and does not help my game’s numbers at all.

Issue Area: Engine
Issue Type: Other
Impact: Very High
Frequency: Constantly
Date First Experienced: 2022-11-02 19:11:00 (-05:00)

3 Likes
#2

I ran into this issue too a while back and and restarting studio worked as a temporary fix.

1 Like
#3

This did not do it for me. Additionally, I also tried to have my manager publish the game for me, but even on her end, it didn’t work.

1 Like
#4

This also impacted me a few days back. After going through multiple studio restarts and attempts to publish, I simply waited a few hours and tried again and it worked.

I can also report other instability with the publishing system over the last few days. I tried to publish a place to a group last week and it published a copy of an unrelated place from my profile and the game I was trying to publish.

#5

THIS IS STILL A CRITICAL ISSUE

A day later I cannot publish updates, nor can I revert place versions. This has caused a broken update to remain, causing my player count to go from maintaining thousands to barely holding on to a couple hundred!

This issue is completely ruining my game and is affecting my studio financially.

#6

does this effect your other devs too? if no send the update to them so they can publish the update

#7

Yes, as described above:

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1 Like
#8

Hi @iGottic, I’m sorry that you are facing these issues! We are actively investigating this issue right now. Can I check if you are able to publish the updates to the game now or are you still encountering this issue?

#9