The product might be bugged - this happens quite often with dev products, unfortunately.
Can you check your console and take a screenshot of any red text? It’ll help engineers diagnose the issue. You can press Ctrl + Shift + I to access it.
Greetings! I hope you engineers had a great winter break! I’m thinking you might see this once you get back…
I am still experiencing this issue. I made 4 new devproducts for a new experience, and 2 out of 4 looked like this after creating (Speed Boost & Revive):
Once again, anytime I try to replace the image for the ones which show “broken images”, I get this error:
I think the true issue here is with roblox handling validation. I think i was uploading images which didn’t meet the size criteria. There should be a message telling me that, instead of this error.
However, when I try a different image, it worked and let me upload it. So, I can now see the issue is with the image I was trying to upload.
I am not sure what is wrong with my images that they will not be accepted. Both images are PNG files which are 150 by 150 pixels, which is much smaller than most other images I uploaded. Initially this led me to believe the issue was the image size.
However, after testing the upload of two other PNG images which are 150 by 150 and 100 by 100 pixels, I realized this is not the case – as both test images uploaded with no issue.
Even after further testing with bit depth, DPI, and image sizing, I have still been unable to create a new image that will cause the error message to display.
I cannot even upload the existing images to the DevForum for you to examine, because I get this error:
This led me to try and upload the image on an unrelated third-party website. To my surprise, I also got an error that wouldn’t let me upload the image.
I don’t know much about file corruption, but I assume the file is corrupted somehow?
It shows up fine in file explorer and the photos app
Seeing how this my image is unable to be uploaded across multiple websites, I can assume this is NOT a Roblox issue. Sorry for wasting everyone’s time
I would like to note though, It would be nice if I got the error message when creating a new dev product with a corrupt image. It seems like the error message only occurs when changing the devproduct image after creation – not during initial devproduct creation.
If you want to verify the true file type you could go into command line/terminal and use file <path-to-Speed_Boost.png> and that will output the information based on the file header.
Hi Everyone, I will mark the status as fixed, if new issues arise please open up a new bug report. We are continuously improving our systems, if you have suggestions feel free to file a feature request! Thanks!
