Cannot sponsor game because "invalid target age bracket"

[dogwarrior24 (dog)]

Reproduction Steps

Open the page to sponsor a game, then select all age brackets.

Expected Behavior

I expect the sponsor to go through normally, since there is no reason the selected age brackets should be restricted.

Actual Behavior

The sponsor is not allowed run, and it shows the error “invalid target age bracket”

Issue Area: Roblox Website
Page URL: Roblox
Impact: High
Frequency: Constantly
Date First Experienced: 2022-10-28 05:10:00 (-07:00)

[FirstVertex]

Roblox put 2 checkboxes on there, but you can’t check both or it gives this error about Invalid Age Bracket. If they really wanted you to select only one, they should use a Radio button. But, I think this is just more low-quality Roblox web development. I guess I have to run 2 ads now, one for 13-16 and one for 17+, and this is on an important holiday weekend when lots of us need to run ads!

[RuizuKun_Dev (Kitsune)]

it’s not intentional it is a bug

i was able to advertise to all Ages

@dogwarrior24 I think your issue is caused by selecting Console as a targetted platform

[INT_L]

Unfortunately bug still applies even without targeting console

Also tried other configurations to no avail, seems like only solution for now is to run 2 sponsors at once for the 2 age brackets.

[RuizuKun_Dev (Kitsune)]

i got the same problem now, i was able to Sponsor with both ages a few days ago

[FirstVertex]

Are y’all’s ads running normally right now @INT_L ? Mine ran for a bit then turned into a status of “STOPPED” on the Sponsored ads page

[darkmodeonn]

Thank you for the feedback! We’ve fixed this bug internally and that should be reflected shortly