Can't access any experience on different iPhone devices (Error Code 257)

Bug Reports Mobile Bugs
#1

Reproduction Steps

Try accessing experiences on iPhone 12 and iPhone 13 Pro App.
This only seems to be happening to my main account (which is my dev forum account) - I can log into my alt account on both devices without issue.

Expected Behavior

I expect the experience to launch as normal

Actual Behavior

I can log in to my account normally but when I launch ANY experience I get an Error Message Box: Lost Connection due to an error (Error Code: 257)
First experienced it about 18 hours ago and still the same.
I can launch/play experiences normally when I’m on my PC.
Tried re-installing App on both devices but still the same.
Logged out of all sessions (Via PC) and logged back in on Apps but still the same.

Workaround

Log in with alt account.

Issue Area: Mobile App
Issue Type: Connectivity
Impact: Moderate
Frequency: Constantly
Date First Experienced: 2022-12-03 21:12:00 (+00:00)
Date Last Experienced: 2022-12-04 00:12:00 (+00:00)

5 Likes
#2

Same issue happening on my iPhone 11 and iPad Air 5th Generation.

Edit; looks like problem is fixed.

1 Like
#3

This is also happening to a friend of mine @Emaytee

1 Like
#4

Same issue happening here on iPhone 11 Pro Max running latest version of iOS

Logging out, logging back in did not work, nor did restarting phone

4 Likes
#5

This also started happening to me this past day or so

Edit: iPhone 12 & iPad 8th gen

1 Like
#6

Thanks for the report! We’ve filed a ticket to our internal database and we’ll follow up when we have an update for you.

2 Likes
#7

We couldn’t repro this - assuming everything is good?

#8

Yes, this is no longer an issue.