Can't delete localization table entry.

Bug Reports Creator Hub (create.roblox.com) Bugs
1

hi robox team,
I can’t delete the localization entry of my game. whenever I try to delete it, the creator hub said “Entry deleted” but actually it wasn’t.
I downloaded localization table from Roblox studio and deleted it from CVS manually then replaced it. It’s still there! Please help me!
environment: windows, chrome
repro steps

  1. go to https://create.roblox.com/dashboard/creations/experiences/7360749524/localization/translation?activeLocaleCode=ko_kr&activeTab=strings
  2. search “:lock: Not available yet! Unlock it in World {number1} - Area {number1}!”
  3. delete it
  4. wait 1 min
  5. refresh page
  6. search “:lock: Not available yet! Unlock it in World {number1} - Area {number1}!”

repro video

Expected behavior

“:lock: Not available yet! Unlock it in World {number1} - Area {number1}!” should be deleted.

Page URL: https://create.roblox.com/dashboard/creations/experiences/7360749524/localization/translation?activeLocaleCode=ko_kr&activeTab=strings

2 Likes
2

It works well now, I think it was a temporary issue!

3

Hi sorry for the inconvenience! The team has fixed this. Thanks for reporting!
Cheers!

2 Likes
4

Awesome, thanks for the quick fix!

5

Hello, life_beautify!

I believe it’s still happening, just in a slightly different way.

Now, the deletion seems to work at first — the entry disappears right after deleting. But after a few days, the deleted entry always comes back. I don’t know the exact repro steps, but it consistently reappears after a few days, 100% of the time.

Just wanted to let you know the issue might still be ongoing.

1 Like
6

Just a quick follow-up — I deleted several localization entries again 3 days ago, and I confirmed they were gone even 2 days ago. But today, those same entries have reappeared once more.
It’s really strange because the deletions seem to go through at first, but somehow the entries keep coming back after a few days.

7

Hello,

I stumbled upon this thread as I was trying to find if anyone had similar problems I’m experiencing with Localization Service currently. I’m not experiencing exactly the same bug as @BraveTurtlesOfficial , but a similar one, where I can’t seemingly update an entry which I have removed.

The problem I’m encountering is with trying to add a Source text with Key after I had once added it without the Key property.

I had first uploaded a CSV with automatically scraped texts and tried to add Key later on the same entry. Updating the Key only in CSV and trying to upload it won’t work as the dashboard errors with duplicate Source entry.

The workaround I tried was to delete it from the dashboard and reupload, but now my upload process gets stuck to these specific entries I’m trying to add a Key to. What I have tried to do:

  1. Delete the table from dashboard and reuploading CSV
  • This is what I’m getting for the entries that won’t update
    Screenshot 2025-04-28 at 17.55.30
  1. Add the entry through dashboard manually
  • Getting an error “Fail to add new entry, please try again later”
  • Note: Adding the entry without Key works
    image
    image986×715 60.4 KB
  1. Adding the entry with CSV through Studio’s Localization Tools
  • Updating the content through the plugin only shows success at the bottom of the tool (toolbar), but the failed entires won’t get added (seems like the plugin does not report if only some content fails)

Here’s also the payload from Chrome DevTools for trying to add the entry through dashboard.

{
    "failedEntriesAndTranslations": [
        {
            "error": {
                "errorCode": 0,
                "errorMessage": "InternalException"
            },
            "identifier": {
                "key": "DanceGame/UI/HUD/Score",
                "context": "",
                "source": "Pisteet"
            },
            "metadata": {
                "example": null,
                "gameLocations": []
            },
            "translations": [],
            "createdTime": "0001-01-01T00:00:00"
        }
    ],
    "modifiedEntriesAndTranslations": []
}

I’m encountering this issue in this game with Id: 7410827705

8

Yes - I’m experiencing something identical (or at least very similar). I had a string that required a Key. For some reason, you’re unable to edit (or even add) a Key to a string after the string has been uploaded. So I tried deleting the text string and then adding it again with the correct Key (either via the Hub or via the csv file) and suffer from the same errors as you. Anyone who has worked in game development knows that text and/their corresponding keys often get changed so I find the restrictions imposed here somewhat frustrating.

9

Exactly. It’s a bit weird design choice to index the localization tables with the text, but I somewhat understand the reasoning with the auto localize feature.

Aside from the implementation not being the novel approach, I think the biggest underlying problem here is that the errors are not very descriptive. I think the cloud service gets bugged in these situation, because even when you delete the whole table from the dashboard, you still can’t add new texts as if they were new with source and key fields.

Would appreciate some insight on this from Roblox. Looking at the forum activity on localization topics, i’m not sure if this is some kind of edge case we are encountering or if the Localization Service is rarely used by other developers.

1 Like
11

Hi there, sorry for the delay and the inconvenience! The team is looking into it now

12

hey @Halferee @TheAngelOfBOOM, thanks for reporting the bug about reusing keys. This should be fixed now. Could y’all try again on your end and see if it’s working as expected for you? Thank you!

13

Hey there, sorry for delay in response. The experience mentioned above is not actively maintained right now, but I’m happy to try to get on top of this to understand what is happening, as we want to use cloud localization in other games as well.

I tried to add the exact same entry as shown below, but I’m still getting the same error (note the toast on bottom of the screenshot)

Screenshot 2025-09-26 at 12.27.21
Screenshot 2025-09-26 at 12.27.211111×1161 35.5 KB

Here are also the request payload and response of the action, which hopefully helps with identifying the issue.

Payload:

{
  "name": "Unused Translation Table Name Placeholder",
  "entries": [
    {
      "identifier": {
        "key": "DanceGame/UI/HUD/Score",
        "context": "",
        "source": "Pisteet"
      },
      "metadata": {
        "example": ""
      }
    }
  ]
}

Response:

{
    "failedEntriesAndTranslations": [
        {
            "error": {
                "errorCode": 0,
                "errorMessage": "InternalException"
            },
            "identifier": {
                "key": "DanceGame/UI/HUD/Score",
                "context": "",
                "source": "Pisteet"
            },
            "metadata": {
                "example": null,
                "gameLocations": []
            },
            "translations": [],
            "createdTime": "0001-01-01T00:00:00"
        }
    ],
    "modifiedEntriesAndTranslations": []
}

I’m also noticing the name in the payload is something we as a creator do not have control over, could that be related to the problem?

1 Like