Can't join any roblox games on any device/account

[Zirthes]

(I’m aware that this is likely the wrong category but I can’t post in the bug reports one).

Every time I try to join a Roblox game from any device or account it says ‘Connection Error - Sorry there was a problem reaching our servers, please try again’, but I can’t click the Retry button. I tried re-installing Roblox and deleting all the related files but it still happens. I also tried it on other devices and I have the same issue. I even tried using a VPN and it still happened.

I tried to contact Roblox support but all they said was that they are working to ensure the issue is resolved but didn’t give any time frame or additional information. I have seen other people who have experienced this issue months ago so it doesn’t seem like it’s a priority for them to resolve it?

Any help would be appreciated.

[Zirthes]

Resolved - I had to re-activate a banned alt.

[angrybirdsrio42 (Angry)]

I experience the same thing, but I was on an alt that is currently deleted. I am not sure how would I be able to play Roblox practically again, even after trying some of the same things except the VPN due to me not having one.

[Zirthes]

They said they’re aware of the issue it so hopefully it will be fixed soon. Maybe you could try appealing the deletion? And specify that as a reason.