Can't load thumbnails on any place

Bug Reports Roblox Application and Website Bugs
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1

Our team is using a Vpn from Google Cloud VM’s, each developer has their own IP address.

With that set up;

  • Go to your experience
  • Click places
  • Click thumbnails
  • You see a list with all the info now, but images won’t be displayed

From a developer standpoint, since page has too many request and guessing your security systems don’t really trust a Vpn running inside a datacenter, it gives 429 to fetching thumbnails. I will drop an image below

Exact Page Link: https://create.roblox.com/dashboard/creations/experiences/7391103331/places/84402061711337/thumbnails
What I see:

image
image1733×966 103 KB

2

Hello thanks for the report. Are you able to try this without a VPN just using a normal Wi-fi connection?

1 Like
3

Hey, Its impossible for me to try without a VPN unfortunately. Other people in our team can access the page just fine. One more thing, when I click “Save Changes” button and click “Edit Active Thumbnails” again, after the rate limit been reset (1min or so), it loads.

4

After using the IP for long enough, now I can’t access most of the things like playing games. Can we request to whitelist IP’s by chance?