Can't log into studio when account is flagged for "too many login attempts"

Quenty · October 18, 2018, 5:58pm

I can’t log into studio when account is flagged for “too many login attempts”

I’m guessing some malicious user tried to log into my account, flagging it for a captcha on first try.

Notes:

I have no logged into Roblox for a few days, until today
The captcha always shows when I try to log into incognito mode
I logged out of Roblox Studio to try to get my account flagged as 13+ to test chat
This is preventing any development work in Roblox Studio

Screen shots

Unfortunately, the Roblox Studio login screen does not support Captcha’s, stating “Too many attempts. Please wait a bit.”

If I try to log into Roblox’s website in incognito, it immediately flags for a Captcha. Without any failed attempts.

Repo steps

[Guestimate] Get your account flagged somehow for captcha requiring to log in (guess: spam log-in attempts)
Log out of Roblox Studio
Attempt to log into Roblox Studio.

Expected results: Some way to log into Roblox studio and use it
Actual results: Can’t use Roblox studio.

Skilled_On · October 18, 2018, 6:03pm

Just make sure you are entering the correct password.
I had this after I signed out of all other sessions, and when I tried to log in from studio it kept doing the same thing because I wasn’t sure if it’s the correct password so I reset my password and logged into studio with no problems.

Quenty · October 18, 2018, 6:06pm

Thanks!

I just tried again, including copying and pasting my password plain text into it.

I’m fairly confident I’m typing in the correct password! Especially since I’ve logged into the website with the correct password multiple times on the website in the last 5 mins.

Silent137 · October 18, 2018, 6:28pm

This is strange, you should see a dialog that says to open a browser to handle the captcha. Does this dialog not appear for you?

Quenty · October 18, 2018, 6:36pm

I see no captcha or any dialog.

No QT dialog
No javasript dialog
Nothing opened in Chrome or Edge automatically
No prompt
Clicking on “Create an account” or sign up does launch chrome

I’m updating Google chrome right now.

System information:

Windows 10 : Version 1803 / Build 17134.345 (5/27/2018 install date)
64 Bit, 8 GB RAM
Roblox Studio says it’s completely up to date. Checked this.
Chrome is set as default browser
Chrome is not up to date, so I’m trying that now

Screenshots

Roblox versions folder:

System information:

Roblox diagnostics (Had to Alt + S to get to settings. )

Quenty · October 18, 2018, 6:41pm

Alright. This still isn’t looking too good.

Updating chrome did not fix this.
Restarting my computer did not fix this

Metadata:

Studio version is 0.359.0.249529.

Silent137 · October 18, 2018, 7:32pm

Can you send me your log files from your recent sessions?

Quenty · October 19, 2018, 2:44pm

Sent! Thank you very much Chris!

Quenty · October 19, 2018, 2:46pm

I tried again today and it worked!

It redirected to https://www.roblox.com/login/return-to-studio?username=USERNAME

in Google Chrome, my default browser. Everything appears to be working now. This is super weird.

I’ll send you additional logs @Silent137

grilme99 · June 18, 2019, 3:23pm

Sorry to bump the post, but I seem to be getting something similar? No idea if it is related, however when I try to open studio I get this:

I do that and it logs into studio fine, however, when I try and open any place (including templates) I get this:

Tried clearing my sessions, reinstalling Roblox, restarting my pc, etc.

This all happened after I was testing the auth API so I might have triggered something? Will contact support but not sure if I should file it as a bug…

Also, nothing loads into the game. No assets or anything.

grilme99 · June 18, 2019, 3:52pm

Update: Turns out I had my proxy on in Roblox settings, if anyone else has this issue make sure to disable it!

TheAddictPlayer · July 19, 2019, 10:16pm

Sorry if this counts as a necrobump, but I have ran and still am running into the same issue, I had to log in through the browser (which worked) but now, studio seems to be stuck on “Logging in” indefinitely.

EDIT: Upon trying to close studio (by changing a setting), it spat out the generic “ROBLOX Crash” message:

Stealth edit: this is happening on a fresh installation of Studio.