Can't Publish My Game Due to 500 Internal Server Error

Help and Feedback Platform Usage Support
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#1
  1. What do you want to achieve?
    I want to be able to successfully publish my place on Roblox so I can continue development.
  2. What is the issue?
    Whenever I or anyone else who has access to this place gets this error in output when attempting to publish:
Server Save Failure: HTTP (500): Internal Server Error  -  Studio
The Adventure auto-recovery file was created  -  Studio
Server Save Failure: HTTP (500): Internal Server Error  -  Studio
  1. What solutions have you tried so far?
    I have attempted to publish it as a different game, which works, but I cannot publish it from there. I have also waited and tried again at different times over the course of a couple of days. Not only that, but I’ve also completely wiped Roblox from my system and reinstalled to attempt again. If you need more information from me, please LMK!
1 Like
#2

I’m not sure but i think roblox is down, i’m having the same issue.

2 Likes
#3

Roblox is not down, if you read my post fully you’d see that this is an ongoing issue over more than a week of persistence.

2 Likes
#4

HTTP 500 always means its a Roblox Server Side Issue.

A very common reason is you don’t have permission to publish changes. If this is the case then you’ll need to ask the Place Owner to publish changes, or grant you permissions to do so.

I don’t think its anything to do with your client, but considering no one else is having this problem, and it is very prolonged, I would recommend contacting roblox support to ask about your issue.

I would also save a local copy of all of your work in case it does get lost.

Some small things you can try and see if it works is:

Reopening Studio
Resetting Internet
Restarting your PC

If none of these work, then all I can say is contact Roblox Support.

Good luck!

2 Likes
#5

Thank you for your input, but by creating a post on this forum, I was hoping to get attention from someone at the support team. Considering, this would only be able to be fixed by them. With the permission concern, the experience owner has attempted to publish the place as well with no avail.

2 Likes
#6

You can’t create a post on devforum expecting to get a response from Support Team. You’re better off emailing them, create a ticket

2 Likes
Place unable to be updated
#7

Bumping my post as still having issues, I believe its something to do with places created with assetservice

2 Likes
#8

Bumping my post as still having issues, its something to do with places created with assetservice

1 Like
#11

The issue still persists. I think roblox needs to fix created places from asset service

1 Like
#12

This is why I didn’t contact Roblox support,

Screenshot_20240605_092050_Gmail
Screenshot_20240605_092050_Gmail1920×1307 64.2 KB

2 Likes
#13

Bumping my post as still having issues, its something to do with places created with assetservice

#14

I got the same issue and i also made a devfrom about this 13 days ago still bumping on this issue i contacted roblox support but always the same problem even though this is a Roblox sided issue after 3/4 responses via mail from them the only thing they keep trying to trouble-shoot is my studio settings and stuff that are client sided lol.

2 Likes
#15

ROBLOX support are useless, they always reply with the same thing over and over again, you’re better off changing the topic to bug report.

4 Likes
#16

Is it just this one game or is it with every single game

#17

Every game created with CreatePlaceAsync

#18

This should go into #bug-reports:studio-bugs, not #help-and-feedback:platform-usage-support.

#19

I believe this is happening because previously this would allow people to recreate personal servers.

1 Like
#20

this is super annoying and ruining my whole game development process for a game where the whole point of the game is that the server saves and can always be joined. i really dont wanna have to write my own system when there’s supposed to be a roblox feature that does it for me. roblox really sucks at handling its bugs and it really shows recently