Can't Publish To Roblox As

For several months now I’ve been having issues publishing our game using “Publish To Roblox As”. It was bearable for a time because it would only fail maybe one out of every 5 publishes.

One minor issue is that hitting “retry” doesn’t publish anything to the desired place, only publishes the currently editing place. (but that’s neither here nor there)

The biggest issue is that the failure rate for publishing is increasing exponentially. It now fails to publish not only multiple times in a row, but it seems like 4 out of every 5 publish attempts now fail consistently.

It takes over 20 seconds for each publish attempt, and this issue is now seriously impacting our live op and update schedule. Updates to the game are now several minutes behind due to this issue alone.

Here’s the output log after just trying to push this week’s update to just 4 sub-places:

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Thanks for the report. We’ll look into this issue.

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Hi! Sorry for the inconvenience. Can you send me the studio logs when this happens and the source and destination placeIds? Thanks

i’ve been having the same issue for a week and it’s still not publishing.
did your’s get fixed?

No mine is still not fixed, but like I said in the post you can still publish, it just takes 10 times

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Source placeID:
15301251134

DestinationIDs:
14518422161
15000687579
15443524647
15514727567
15514734207

Here’s a log of it happening again just a few minutes ago:
0.637.0.6370729_20240809T182110Z_Studio_E8796_last.log (494.9 KB)

i’ve published it 16 times and all of them failed.

It seems like there’s a set number of errors per-place that you have to get through. Once you get past them you can publish regularly just fine until you restart studio, then you have to get through the errors again.

Hey @CDDevelopment, try restarting your computer. :slight_smile:

Hi. Just took a look at the logs. The root cause was bad internet connections and the requests have not been received by the server. Please check your computer’s network connection. Sorry about the confusing error messages. We plan to ship a messaging improvement soon that will specify this is “NetFail”.

I understand that’s what the log states… however I completely disagree.

The errors are very consistent based on the target place, and my internet connection while publishing is perfectly fine.

Here’s a speedtest I performed while getting publishing errors:

Furthermore, as I mentioned above, there’s a set amount of errors. For example, after I get through 3 publishing errors to placeID 15000687579 it never happens again until I restart studio.

I am also having this same issue now as of a few hours ago, and its delaying my update i need to push for my game. It happened out of nowhere and its only affecting this one place.

image

yesterday, i experienced the same thing.
it only happened once weirdly for some reason

Same here, I haven’t been able to update my experience for 20+ hours now after I spend like over 4 hours on the newest update.

I even tried to upload a baseplate to the start place that is having the “Internal Server Error.” issue. and it still says “Save Failed”.

I need to be able to update the start place. It lets me update any other place within the experience, even create new places in the experience with no problem.

Okay so glad to know i am not the only one having this error. I thought it was me or maybe my place got moderated for some odd reason.

For you, is it only happening with ONE place like me?

Not sure, I don’t want to try and overwrite any of my other places though so I am not sure.

Sorry for the bump, but can any roblox staff please take a look at these recent posts, this is affecting alot of games right now, costing revenue and player count. @GeneralTso58 @OfcMeowMeowFuzzyface

I noticed in the logs it says “A newer version was created from a different request while attempting to process your request. Aborting this request.”

Any idea what this means?

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Sorry for the late response, forgot to write it here.

Basically to solve the problem, I remembered everything that I edited on my local save compared to the newest save on my actual experience. I was lucky and everything was copy and pasteable. So I copy and pasted all my new edits to the actual live studio version and was able to publish from there.

Yeah, but even when i try to make a empty baseplate, and then upload that same empty baseplate to the start place that is having an “internal Server Error.” I still get the aforementioned error.

This seems like a switch that ROBLOX needs to flip in order to restore my place back to its working state.