Can't renew my Builders Club

CheetahSp33d · July 11, 2018, 10:40pm

Hello there,

My 1 year OBC just expired yesterday and I want to renew it but it is not showing up in my email or paypal. I sent a email to info@roblox.com but I don’t know how fast they respond and I am hoping maybe there is an alternative solution?

Screenshots

So it said it was going to auto renew but I have received nothing and it will not let me cancel it.

And when I go to the page to see if I can just buy it again, it appears faded.

If anyone can help me with this problem please let me know so I can get my OBC back.

anon43501797 · July 12, 2018, 1:20am

Is the credit card still valid that you used to purchase it?

CheetahSp33d · July 12, 2018, 1:21am

No my mom lost it so we had to go cancel it and get another one.

anon43501797 · July 12, 2018, 1:22am

So it will not let you press join builders club or cancel renewal?

CheetahSp33d · July 12, 2018, 1:23am

Nope and nope.

anon43501797 · July 12, 2018, 1:24am

Have you tried using the mobile app and purchasing it that way? or another browser?

CheetahSp33d · July 12, 2018, 1:25am

I have not. I’ll give mobile a try

anon43501797 · July 12, 2018, 1:25am

Try mobile its worth a try.

CheetahSp33d · July 12, 2018, 1:28am

Lol. I just got the “Want to Renew” Notification and now the Builder’s Club page is unlocked. Just renewed. Thanks for your help though.

anon43501797 · July 12, 2018, 1:28am

No problem.

system · October 25, 2022, 8:36pm

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