Whenever I try to update a gamepass icon for my game it says “Pass update failed. Please inspect the logs or network tab or post on the DevForum if this problem persists.”
Page URL: https://create.roblox.com/dashboard/creations/experiences/4189787991/passes/913437070/configure
Did you refresh your page? And if you already did but no result, try reopening your web browser
Update: I just checked your gamepass at the link you sent, it seems like it works.
Please check your network logs using Ctrl + Shift + I and attach any red text you see. This will help engineers diagnose the issue.
What exactly do I need to provide from the network logs? I opened the page and there’s quite a bit of information and I’m not sure what part they need.
Hi Everyone, is this issue still existing for you?
No, it appears to finally be fixed, thank you so much!
Apologies for the bump, but this issue has not been resolved for me. I have been experiencing this problem for several months now and it completely prevents me from properly updating game passes. The first time I ran into this, I was able to update it on my mobile device, but that no longer works either. Moreover, I have asked my developers to try and update it on their end, and this has also failed.
Thanks for bringing this to our attention! We’ve begun investigating the issue. Could elaborate on if you’re updating the pass image, or the Name/Descriptions or both? If you’re updating the image could you send over the image file? For the network tab could you also show the details/content of the errors? Please also send over the game pass you are trying to update.
I completely forgot that I posted about this and I apologize for responding so late! Anyway, it only fails to update when trying to change the image, updating the name or description doesn’t affect anything. We did eventually get it to go through after repeatedly clicking the button for about twenty minutes, but this is obviously not ideal. The game pass can be found here, though I’m not entirely sure what network tab details I am supposed to show.
Below is the image used for the game pass.
No worries! Could you show the networks tab details for when clicking the update button doesn’t work and click inside one of the failures? I tried updating with your image and couldn’t reproduce the same issue. Thanks 
!
Out of the blue, this issue is no longer occurring and I am now unable to reproduce it. Though I hope it does not present itself again in the future, I’ll be sure to report any further problems if they pop up.
Great to hear! Please let us know by opening up a new ticket if any issues arise. Thanks for building on Roblox!
