Reproduction Steps
Using the Chrome browser, I…
Method 1:
- Click on the 3 dots in the top right, hit “Configure” on this page: Soft Snow - Roblox
- Select an Image from your Computer / drag an icon (I’ve tried both)
- Hit Save at the bottom of the page
Result = A red pop up at the top of the page says “Failed to Update Icon”.
I’ve also tried the new badge editor in https://create.roblox.com/creations
Method 2:
- I click “Associated Items” on the game’s page
- I have to click on a random newer generated badge, then manually put in the older badge’s ID on this page because the scroll doesn’t generate badges far enough to when the effected one was created (this page only shows the newest 36 badges, but that’s a separate issue)
- I click “Basic Settings” on the left side of the page
- Click the “Change” button to change the icon
- Upload the new icon
- Hit “Save Changes”
Result = Underneath the Save button, it says in red writing: “Unknown Error, please try again later.”
Expected Behavior
The Badge’s icon should update to the new icon/ start going through moderation.
Actual Behavior
Method 1 Result:
A red pop up at the top of the page that says “Failed to Update Icon”.
Method 2 Result:
Underneath the Save button it says in red writing: “Unknown Error, please try again later.”
This bug seems to happen randomly on old and new badges alike where I cannot update the badge icon. I’ve had this issue impact two of my badges now, one created on Aug 19, 2022 and another on Nov 30, 2018 (badge links listed above). Unlike the icon, I can still update the title and description.
I’ve created a new badge on an alternate account just to test if there is something wrong with the new icon I’m uploading, however it worked perfectly as intended; it went through moderation and got accepted.
This is the new icon I’m trying to upload:
Workaround
For the newer badge that had the issue, after waiting about a month to see if it would fix itself, I had to create a brand new badge with the new icon. I then created a script in the game that checks if they own the old badge, and if they do, give them the new badge instead, then archive the old badge. This messes with several things though, including the authenticity of when they truly achieved the badge, among other things, such as older users not signing in to receive the newest badge. So I cannot use this workaround on our 2018 ultra rare badge.
Issue Area: Roblox Website
Page URL: Soft Snow - Roblox Top Contributor! - Roblox
Impact: High
Frequency: Rarely
Date First Experienced: 2022-09-01 00:09:00 (-07:00)
Date Last Experienced: 2022-10-20 15:10:00 (-07:00)
