Catalog Items Showing Negative Favorites Count

[raskolibov (Yavuz)]

I have noticed that some catalog items on Roblox are displaying a negative number of favorites, which is not possible under normal circumstances. This issue could confuse users and might indicate a bug in the favoriting system or the display of favorite counts.

For instance, when viewing the catalog, certain items show a negative value in the favorites section. This issue persists across different items and is consistent each time the page is refreshed.

Below, I have included an example of an item that exhibits this bug, along with a screenshot for reference.

Steps to Reproduce:

1. Navigate to the Roblox catalog.
2. Search for specific items or browse through the catalog.
3. Observe the favorites count on affected items, which shows a negative value.

Expected Result:
The favorites count for any item in the catalog should be zero or a positive number.

Actual Result:
Certain items display a negative number of favorites, which should not be possible.

Example Item:

• Korblox Valkyrie of the Night - Roblox

Screenshot of the Bug:

This is also the case in an image someone else sent.

[Focia19]

This is just an acknowledgment announcement!

We’ve filed a ticket into our internal database for this issue and will start investigating, we will update you when we have further information.

Thanks for flagging!

[in_doc]

Hello the issue seems to persists, one of my friends uploaded a UGC and it has negative favorites still.

[raskolibov (Yavuz)]

Bumping this because the issue is still ongoing, and the item currently has -831 favorites.

[BrightYellowElephant]

Dear user, we have overwritten the value with the correct non-negative favorite count of the item. Please let us know of other assets that have the same problem and we can correct them for you. Otherwise, I am going to close out this ticket.

[raskolibov (Yavuz)]

It’s extremely unrealistic for this item to have 25,600+ favorites… Are we sure that’s the correct number?

And no, aside from this item, I haven’t seen any other item in the catalog with a negative favorite count.

[bhp3]

It probably got a lot of favorites it normally wouldn’t have gotten because people saw negative favorites and wanted to see what would happen if they clicked the favorite button themselves.

[AVeryFancyDoctor]

Was this just an issue with display or was it showing negative internally as well?

[BrightYellowElephant]

Yes its true, we aggregated internally from our own database of user favorites.