Cerrato Public Handbook Version 1.0
Created by the Corporate Team, Handbook Effective : 18th October 2019
Salutations, and welcome to Cerrato’s Official Handbook. This handbook contains crucial information you will need to know while you embark on this journey with Cerrato as a customer or a staff member. Our corporate team will constantly update this handbook. We have tried to include as much vital information as possible. If you have any questions or inquiries regarding this handbook, please do not hesitate to Direct Message someone who is part of the Super Rank Team.
Handbook Contents
Customer Code of Conduct
Dress Code
In order to ensure that our cafe is appropriate for all players on ROBLOX, we require all players in our cafe to follow a certain dress code. We will warn and even kick you from the server if you do not follow our dress code. Some examples of unacceptable and inappropriate clothing are nudities, as well as cursing and bypassing clothing. These types of clothing will get you a warning. However, if you feel that you have been falsely warned for inappropriate dress code, please contact a member of the Staffing Department.
Trolling and Exploiting
Trolling is highly unacceptable here and will be severely dealt with. We do not accept trollers here at Cerrato as such misconduct will negatively affect other Customers and Staff Members. We appreciate your support towards Cerrato, but we do not tolerate harassment and other misbehaviour at our Interview Center, Training Center and Cafe. Furthermore, exploitation is a serious offense. If you are caught exploiting, you will be blacklisted from joining our games immediately.
Respect
You are expected to respect everyone at our cafe, be it a Customer or not. Respect is a critical value for all players here at Cerrato. If you are caught disrespecting others, you will receive a warning.
Failure to adhere to our Code of Conduct will result in a warning, kick, ban, or even a permanent ban depending on the severity of each case.
Rank Limits
Here at Cerrato, we have an implemented rank limit to ensure that everyone gets his/her rank fairly and that we hand out promotions responsibly. As of 18 October 2019, the rank limits stand as such :
[LR] Intern - ∞
[LR] Junior Barista - ∞
[LR] Barista - ∞
[LR] Senior Barista - ∞
[MR] Staff Assistant - 25
[MR] Supervising Team - 16
[MR] Management Team - 12
[MR] General Management - 7
[TRIAL HR] Administrative Assistant - 9
[HR] Staffing Director - 3
[HR] Communications Director - 3
[HR] Operational Director - 3
[x] Architecture Team - ∞
[SHR] - Senior Vice President - 3
[SHR] Executive Vice President - 2
[SHR] President - 1
We will strictly follow the above rank limits, and so should all staff members.
Alliance Application and Requirements
Substantial relationships are a valuable fragment of every corporation’s success. At Cerrato, we value and appreciate our alliances and are willing to create even more alliances. With a reputation and heritage to upkeep among the ROBLOX corporations community, we enforce simple requirements for our allies. We anticipate everyone applying for our alliance relationship to meet most of the criteria. If you fall short of a few, it is still plausible to create relationships with Cerrato. Meeting necessary requirements is substantially encouraged as it increases your plausibility of passing our Alliance Applications. False claims without authorisation can result in an enemy relationship. All allies must follow all proclamations that we enforce at Cerrato.
Alliance Criteria
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Corporation must consist of 10+ members which contain no bots or ALT/fake accounts. This may be an exception to some corporations with authorize to.
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Your company must have a consistent activity and must host exciting events with Cerrato.
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Company must be well directed, curated and manipulative; drama, contends, compulsions or confusions shouldn’t be caused.
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You must have high reputation and heritage within the ROBLOX buisness industry.
Alliance Application
Provide us with a detailed description followed by your corporation.
- Why is your corporation willing to ally with Cerrato?
- How will our relationship benefit both corporations, preferably financially and socially.
- State your ROBLOX username and Discord tag. Who else can we contact if you are unavailable? State their details corresponding to yours.
- Do you have any questions or queries regarding our alliance manipulation or this application?
Submit the application to an Operational Department Member.
Frequently Asked Questions
Q : How do I become an Intern at Cerrato?
A : By attending an interview session at specific times, or by sending an application in our Application Center.
Q : What is the ordering limit?
A : The limit is 3 items.
Q : How do I verify in Discord?
A : By simply doing “!verify” in #verification and follow the steps thereafter.
Q : How do I get unbanned from Discord or the group games?
A : You will need to submit a ban appeal.
Q : Does Cerrato employ users with safe-chat?
A : Yes, but for MRs, no.
Staff Handbook
Rank Description
Customer - Customers are people who visit Cerrato and enjoy the ambience at the cafe. They are one of our most valued members as they indefinitely help our group grow.
Noted Customer - This rank is reserved for Former Management Members and Alliance Representatives Members. They are an important part of the group and always support us in any way.
Intern - This is the first rank in our staff team. You can obtain this rank by submitting a Staff Application. This rank is able to work behind counters and serve Customers.
Junior Barista - It is obtained by attending a Training Session. Junior Baristas are of a higher rank than Intern and are more experienced.
Barista - It is obtained by attending 2 Training Sessions (from Intern rank). Baristas are quite experienced in the kitchen after working for a while now.
Senior Barista - The most experienced Barista rank, Senior Baristas are the highest Low Rank and they are eligible for applying for Staff Assistant.
Staff Assistant - This is the first rank in the Management Team. They are able to shadow in trainings and help in interviews. They also help in supervising the cafe as well.
Supervising Team - They are people who help in hosting sessions and co-hosting sessions. They also assist in sessions and assist in supervising cafes.
Management Team - They are more experienced than Supervising Team and Staff Assistant team. They are able to do private trainings as well.
General Management - They are the most experienced Middle Rank out of all the other ones. They are the ones who are now eligible for High Rank.
Administrative Assistant - They assist the High Ranks, they are basically trial High Rank. They are able to pick their own departments and assists in that specific department.
Staffing Director - They are the Head of Staffing, they manage in promoting and demoting staff members here at Cerrato.
Communications Director - They are the Head of Allies, they help us to branch out and find more alliances and represent Cerrato.
Operational Director - They are the Head of Operations at Cerrato, they assist the Super Ranks in the group progression and help in making handbooks, recipe guides, etc. Not only that, they also held events for the community as well.
Architecture Team - They are a very important team for Cerrato, they help us to make cafes or design graphics or even design clothes.
Senior Vice President - Senior Vice Presidents are in the lead of all departments and is considered as the hardest rank you can get. Only a few people are able to get this position and it takes lots of dedication.
Executive Vice President - Executive Vice Presidents are the highest rank you can get unless bvilder resigned from his position. They manage the whole group and assist bvilder in multiple stuff related to the corporation.
President - Reserved for bvilder
Staff Code of Conduct
Grammar
Grammar in Roblox businesses show professionalism and organization, here at Cerrato we make sure all staff use grammar properly. Grammar is a must in all buildings affiliated to Cerrato and when visiting allies. If you are found, not using grammar you will be warned, continue to do so after being warned you will be demoted without hesitation.
Professionalism
Professionalism is key to a company’s reputation, some key factors in professionalism is maturity and organised. We, Cerrato make sure that all staff are professional to some extent. You must be mature and be organised when inside a building related to Cerrato and all allies. We also highly suggest when at any cafe in general you are to be professional and reasonably behaved. Found not being professional, we will not hesitate to demote you.
Hinting
Hinting shows that you are getting bored of working and want to get promoted faster. Hinting can decrease your reputation and the chances that you will get Staff Assistant will decrease a lot as well. It shows that you are unprofessional and not ready to obtain the Middle Rank, Staff Assistant. So we highly suggest that you do not hint.
Promotion Guide
Before considering getting Staff Assistant, please know that Staff Assistant is the next big step of your career here at Cerrato, there are lots of responsibilities and expectations. That’s why we keep our Staff Assistant spots at 25, we have high expectations for our team and they are required to be active and dedicated to their position. It won’t be hard to maintain the position if they are dedicated to your careers and know how important it is. If you would like to still get Staff Assistant, please read the information below.
We encourage every Senior Barista to try to get Staff Assistant. There are 2 ways on how to get Staff Assistant and I will split them now.
Applications
Here at Cerrato, we try to open Staff Assistant applications when we are really in need of them, examples we only have 5-10 Staff Assistants. When doing Staff Assistant applications, you are required to put as much dedication as possible into the application. You must know that there are others who are applying as well so you should try your best and go above the beyond.
Hard work
When Staff Assistant applications closed, we are also looking for hard working Staff Assistants. We are looking for Senior Baristas that works hard and is professional, those who see how important their career is. If you keep being active and professional, you will eventually be promoted.
Regulations
- You must not have safechat to be eligible for Staff Assistants.
- Avoid hinting or asking MRs/HRs if they want any drinks or any kind of actions that will make them give you their attention.